Onboarding Manager

Company Description

Altisource Portfolio Solutions S.A. (NASDAQ: ASPS) is an integrated service provider and marketplace for the real estate and mortgage industries. Combining operational excellence with a suite of innovative products and technologies, Altisource helps solve the demands of the ever-changing market. Altisource manages the Lenders One Cooperative, a national network of 240+ members through which Lenders One delivers its curated suite of mission-critical solutions to help improve member profitability. https://www.altisource.com/originations/lenders-one-cooperative/

We are looking for a Onboarding Manager - Remote (US based only) to manage the Credit Service desk queue for Real Estate Mortgage Loans.

Job Description

**PRIMARY RESPONSIBILITIES**

• Manage the onboarding of members into credit and verification programs by coordinating training sessions, establishing accounts, and providing necessary resources to ensure a seamless transition to our products and services
• Serve as the primary point of contact for credit and verification technology (MeridianLink and LOLA), coordinating with stakeholders and distributing communications to customers regarding critical product updates and relevant information
• Establish and maintain service engagement rules and guidelines in partnership with customers, ensuring alignment with their operational requirements and preferences
• Monitor customer service level agreements (SLAs) to identify performance deviations from established targets and benchmarks, escalating issues and collaborating with the customer service team to determine root causes and implement corrective actions
• Gather and analyze customer feedback regarding service delivery challenges and emerging trends to identify opportunities for enhancing the overall customer experience

Qualifications

REQUIRED QUALIFICATIONS

• Demonstrated experience with loan origination processes
• Proficiency with MeridianLink Credit and credit verification interfaces for ordering credit reports and related services
• Proven client-facing experience with demonstrated ability to engage directly and professionally with clients
• Ability to manage complex projects with multiple stakeholders in a collaborative environment
• Strong organizational and prioritization skills with demonstrated capacity to manage multiple concurrent projects and meet established deadlines
• Excellent verbal and written communication skills, including proficiency in meeting management and stakeholder coordination
• Ability to maintain confidentiality and handle sensitive information with professional discretion
• Capacity to perform effectively under pressure while maintaining attention to detail and quality standards
• Commitment to collaborative teamwork and organizational objectives
• Demonstrated ability to operate effectively within agile business environments and adapt to evolving processes
• Strong desire and capability to acquire new technical and domain knowledge

Additional Information

THE PERKS OF WORKING AT ALTISOURCE

Prosperity
• Competitive salary based on your experience and skills at $60,000 to $70,000 annually

Good Health
• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance

Happiness
• Paid holidays (including the day after Thanksgiving and Christmas Eve), plus 19 days of paid time off, for a total of 28 paid days off per year

Our Innovation Starts with YOU!​

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.