Director, PreSales Operations

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.

Amplify Education is building a new function at the intersection of Product, Marketing, and Supply Chain — and this role sits at its heart. The Director, PreSales Operations is a newly created position within the Inbound team, established to address the absence of a formal cross-functional planning function between Product and Supply Chain, resulting in misaligned forecasts, late-stage product changes, and avoidable inventory fulfillment risk. This role is scoped to build the governance structures, planning infrastructure, and cross-functional operating rhythms that ensure product decisions and supply chain realities stay connected from the start, preventing operational losses across the organization.

This Director will own the cross-functional planning architecture that connects product decisions to supply chain realities — before those decisions become costly commitments. They will design and institutionalize governance processes and serve as a key partner to Product, Marketing, and Supply Chain leadership in ensuring that programs are planned, launched, and transitioned with operational discipline.

This is a process architecture and strategic planning role that is primarily focused on designing and scaling cross-functional operating systems, with ongoing responsibility for governance, coordination and execution oversight of those systems.

Reporting to the Vice President of Inbound Operations, this Director will own the end-to-end pre-sales planning architecture — governing product launch readiness, change control, lifecycle management, and cross-functional alignment across all physical materials for Amplify Education, Inc.

Essential Responsibilities:

Cross-Functional Process Design & Governance - 35%

• Design and implement an operational readiness model, and own ongoing governance once operationalized, ensuring no program advances without supply chain sign-off at defined development milestones.

• Establish and manage a change control framework that ensures all product changes — errata, version revisions, and scope adjustments — are evaluated for operational and financial impact before execution.

• Continuously improve the processes and governance structures that connect Product, Marketing, and Supply Chain decision-making, replacing informal communication with repeatable, accountable operating rhythms.

• Define escalation paths and decision ownership across Product, Marketing, and Supply Chain so that issues surface and are resolved at the right level before they become costly commitments.

Launch Readiness & Commercialization Planning - 20%

• Lead end-to-end launch readiness planning for new programs and editions, coordinating across Product, Marketing, Supply Chain, and Go-To-Market to ensure all operational criteria are met prior to commercialization.

• Drive a launch readiness framework that synchronizes product timelines, demand forecasts, manufacturing capacity, inventory build, and distribution readiness for every release.

• Ensure all product launches meet defined operational readiness criteria, including supply chain capacity, inventory availability, and distribution alignment, before customer commitments are made.

Product Lifecycle & Obsolescence Strategy - 20%

• Own the product lifecycle register and govern formal version transition and end-of-life planning for all active programs, ensuring transitions are planned with enough lead time to prevent avoidable write-offs and customer disruption.

• Partner with Finance and Supply Chain to support tracking and reduction targets, with progress reported quarterly to executive leadership.

• Manage inventory drawdown strategies for sunsetting programs, coordinating customer migration timing with supply chain positioning to minimize excess and shortage risk.

• Identify and flag lifecycle risks early — including version overlap, demand uncertainty during transitions, and end-of-life timing misalignment — and drive cross-functional resolution before exposure accumulates.

Data Architecture & Operational Alignment - 10%

• Define business requirements for operational product data — including item hierarchies, BOM structures, launch planning attributes, demand driver logic, and lifecycle designations — and partner with Technology and BizSys teams to implement within ERP systems.

• Champion data standards that enable accurate demand planning, sourcing strategies, and fulfillment execution, reducing manual reconciliation and assumption-driven decisions across teams.

• Collaborate with BizSys and Technology Management to ensure data requirements are correctly implemented in ERP and planning systems, and that system configurations support modular product architectures.

• Produce and maintain a monthly data quality report surfacing gaps, error rates, and trends, reviewed at the cross-functional planning sync.

Stakeholder Management - 10%

• Serve as the central point of accountability for cross-functional operational alignment.

• Facilitate monthly tactical syncs and contribute to quarterly strategic reviews, ensuring active program gate status, open change control requests, and escalating risks are visible to the right stakeholders.

• Translate complex operational risk into clear, decision-ready language for senior leadership — from coordinator-level execution to EVP-level visibility.

• Build and sustain trusted partnerships across Product, Marketing, Finance, and Supply Chain so that cross-functional alignment is the default, not the exception.

Required Qualifications:

• Bachelor's degree or equivalent professional experience

• 8+ years of experience in supply chain operations, product operations, program management, or a closely related field

• Demonstrated experience designing or significantly improving cross-functional business processes

• Strong track record of building governance frameworks, change control systems, and structured planning cadences in complex organizations

• Experience working across Product, Marketing, and Operations teams — able to translate between strategic intent and operational execution

• Excellent communication and facilitation skills — comfortable running senior leadership meetings and presenting structured recommendations

• Intermediate financial acumen: able to frame cost/benefit trade-offs, quantify operational risk, and communicate impact in business terms

Preferred Qualifications:

• Experience in education technology, publishing, or curriculum/materials-based businesses

• Familiarity with ERP systems (NetSuite preferred) and CRM platforms (Salesforce) in a supply chain or operations context

• Background in inventory planning, demand forecasting, or product lifecycle management

• Experience with modular or configurable product architectures — understanding how product design decisions impact fulfillment complexity

• PMP, APICS CPIM, or equivalent certification

• A track record of leading small, high-accountability teams in a matrixed organization.

You Will Excel in This Role If You

• Think in systems — you see how decisions in one function create downstream consequences in another, and you build processes that account for that

• Are a disciplined process builder who can create structure without creating bureaucracy

• Operate with urgency and precision — you can hold a big-picture view while managing the details that determine whether a program launches successfully

• Communicate with clarity and conviction across all levels — from coordinator to EVP — and can translate complex operational risk into language that drives decisions

• Are genuinely collaborative but comfortable holding a line when governance requires it

• Are energized by ambiguity in the short term and motivated by building something durable

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.