Account Supervisor (Digital, Pharma Agency)

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the role
The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client’s brands in the market.

What you’ll do
Managing a digital brand focused on websites. Build and sustain relationships with key clients grounded in an understanding of their business goals. Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health. Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders. Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications. Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team. Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team. Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly. Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts. Demonstrates and applies extensive knowledge on CIDP. Responsible for managing daily account work on CIDP, responsible for ensuring that projects are on time and meet client expectations. Responsible for flawless execution. Manages budget tracking and communication about budget status/tracking internally, relaying to leadership when project is out of scope or needs re-estimate (estimate vs actual; % complete; etc.). Exhibits sounds judgement to anticipate and effectively solve challenges. Is a collaborative partner with a solution oriented mindset. Demonstrates effective communication skills internally and externally. Identifies effectively when to escalate and when to problem solve on their own. Thinks analytically about data driven insights to push brand strategy forward. Applies past learnings to future initiatives Effectively writes clear and concise project briefs with little no input from leadership. Exhibits bigger picture thinking about the brand as a whole and how dots connect to day-to-day project work. Facilitates and leads tactical meetings and MRC discussions. Has baseline knowledge of MRC submission process, Veeva (or similar submission software) and can review MRC comments effectively. Can balance the need for process and flexibility to effectively manage clients and internal team members. May serve as a dotted line manager to AE or SAE reports; mentors and grows more junior level employees.

About you
5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites Experience in pharmaceutical marketing is required Proven ability to collaborate across functions and project teams in a dynamic environment Experience in managing pharma brand launch in rare disease is preferred Demonstrated verbal and written communication skills

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.