Communications Executive (Maternity Cover 12 mths FTC)

Communications Executive (Maternity Cover 12 mths FTC)

About you

ClearBank is growing fast with big ambitions, and this role sits at the heart of how we tell that story.

You'll play a key role in delivering ClearBank's external communications activity across the UK and Europe. Working closely with the Head of External Communications, you'll help drive our PR programme, manage agency relationships, coordinate media activity, and ensure communications projects move forward smoothly and efficiently.

This is a hands-on role with a high degree of ownership. You'll act as a trusted partner within a small communications team, balancing day-to-day delivery with longer-term planning, while working closely with marketing colleagues, senior stakeholders and external agencies.

We're looking for someone who can hit the ground running, bring strong communications fundamentals, and thrive in a fast-paced environment where priorities can shift quickly. While the majority of the role focuses on external communications and PR, you'll also support key internal communications activity across the business.

Reporting to the Head of External Communications, you'll play an important role in helping build, protect and elevate ClearBank's profile during an exciting period of growth across multiple markets.

Your role includes:

External Communications & PR

• Supporting the delivery of ClearBank's communications and PR programme across the UK and Europe

• Acting as a day-to-day lead across communications activity, ensuring projects, approvals and deadlines remain on track

• Working closely with external PR agencies, briefing activity, coordinating outputs and ensuring work aligns to business priorities

• Drafting and delivering a range of communications materials including press releases, media comments, briefing notes, Q&As, talking points and campaign content

• Coordinating spokesperson opportunities, including arranging interviews, preparing executive briefing materials and supporting media engagement

• Proactively identifying opportunities to amplify ClearBank's profile through media coverage, thought leadership and industry activity

• Monitoring media activity and coverage, keeping a close eye on industry developments, competitor activity and emerging opportunities

• Managing communications trackers and reporting, ensuring visibility of ongoing activity and results

• Supporting social media content creation where it relates to PR and external communications activity

Executive & Stakeholder Support

• Working with senior stakeholders across the business, including members of the Executive Team and C-suite

• Supporting executive visibility across media opportunities, industry events, conferences and LinkedIn activity

• Attending industry events and supporting spokespersons before, during and after engagements

• Building strong relationships across Marketing, Revenue, Product and Leadership teams to ensure consistent and aligned messaging

Internal Communications Support

• Supporting internal communications initiatives in partnership with the Internal Communications team

• Helping maintain key communication channels including the intranet and Viva Engage

• Supporting company-wide communications including town halls, business updates, product launches and strategic announcements

• Ensuring consistency between internal and external messaging

Broader Coordination & Delivery

• Coordinating awards submissions, speaker opportunities and industry surveys

• Supporting communications activity across existing and future international markets, particularly Europe

• Tracking media coverage and communications performance, reporting against agreed KPIs

• Ensuring external communications opportunities are shared across the wider marketing function for amplification and reuse

What we are looking for

• 3-5 years' experience in PR, communications or external affairs, either agency-side or in-house

• Experience managing multiple communications workstreams in a fast-paced environment

• An understanding of fintech, technology, financial services or adjacent sectors

• Excellent written communication skills with the ability to produce high-quality content across a variety of formats

• Experience working with PR agencies and managing relationships effectively

• Confidence working with senior stakeholders and supporting executive communications activity

• Strong organisational skills with the ability to manage competing priorities and keep projects moving forward

• Experience monitoring and reporting on media coverage using tools such as Onclusive, Signal AI or similar platforms is desirable

• Experience supporting both external and internal communications activity would be advantageous

• International communications experience, particularly across European markets, would be beneficial

• A proactive, self-starting approach with the confidence to operate independently and bring ideas forward

A little bit more about us! 

ClearBank is Where You Can belong: 

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of: 

• 42% of our senior management roles are held by women 

• Our enhanced family leave policies

• Launching our partnership with Code First Girls 

• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group 

Our hiring process and what you can expect:

Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage; 

Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too); 

First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.  

Second Interview: This will be a competency-based interview with one or more members of our team.

Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.  

Offer: Congratulations! Get ready to transform banking forever! 

Our commitment to you as a candidate: 

We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.  

We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.  

We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!  

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. 

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. 

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable. 

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.