ABA Care Coordinator (English/Chinese Speaker)

We are seeking a Chinese-speaking ABA Care Coordinator to support our Clinical Operations team by coordinating therapist schedules, tracking client authorizations, and ensuring continuity of care. This role serves as a key liaison between therapists, clinical staff, and families, ensuring services are delivered efficiently and scheduling disruptions are resolved promptly.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment. Fluency in English and Chinese is required to effectively communicate with clients, families, and internal teams.

Job Responsibilities

• Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.
• Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.
• Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.
• Maintain accurate records in scheduling and case management systems.
• Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.
• Support new client onboarding by coordinating schedules following authorization approval.
• Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.
• Generate scheduling reports and monitor scheduling trends to support operational efficiency.

Requirements

• Fluent in English and Chinese (written and verbal) is required.
• Minimum 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related role.
• Experience in ABA, behavioral health, healthcare, or home care is highly preferred.
• Experience using EHR, scheduling, or case management systems.
• Familiarity with insurance authorizations, Medicaid, or service hour tracking is an advantage.
• Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred.
• Strong organizational, multitasking, and communication skills.
• High attention to detail and proficiency with Microsoft Office and Google Workspace.

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.
• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.
• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.
• Peripherals and Workspace:
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.