Mental Health Specialist (ER & Crisis)

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

Your role as Mental Health Specialist (ER & Crisis)

Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist (ER & Crisis) is to assess, manage, and prioritize high-risk mental health cases within the Dialogue platform. This role ensures safe, timely, and clinically appropriate intervention for members experiencing acute distress or elevated risk.

What you'll be doing

• Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
• Triage and manage high-risk and urgent mental health cases in a high-volume environment
• Provide crisis intervention, safety planning and de-escalation support
• Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
• Collaborate with medical, nursing, and primary care teams for continuity of care
• Maintain clear, accurate, and clinically sound documentation
• Support member navigation to appropriate services
• Contribute to continuous improvement of crisis and triage protocols

We'd love to hear from you if you have

• Bilingual in English and French, both written and spoken
• Bachelor's degree in a mental health or human relations field
• 2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health including being comfortable with psychosocial assessments
• Available to work a minimum of 8 hours per week including weeknights and weekends
• Very good knowledge of community and institutional resources
• Desire to work in an environment that encourages autonomy, professionalism and versatility
• Attracted by an innovative environment, as well as an ease with computer tools

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up