Senior People Operations Specialist

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

The Adventure Ahead

The Sr. People Ops Specialist ensures the seamless execution of People Operations and provides advanced support to employees throughout their lifecycle at Docebo.

This role is a critical operator across hire-to-retire processes, responsible for delivering high-quality, compliant, and employee-centered support while helping modernize how People Operations work gets done. In addition to managing complex lifecycle activity, this role identifies opportunities to simplify workflows, improve service delivery, strengthen data quality, and support thoughtful adoption of automation, AI, and better system-enabled processes across the function.

Reporting into People Operations leadership, the Sr. People Ops Specialist partners closely with HRBPs, People Technology, Payroll, Total Rewards, Finance, IT, and external providers to ensure critical processes run smoothly, employee data is reliable, and the employee experience continues to improve as the company scales.

This is an ideal role for someone who combines operational rigor with curiosity and systems thinking — someone who can execute with precision, solve problems quickly, and contribute meaningfully to building the next generation of HR Operations at Docebo.

The Day to Day

• Own and execute complex employee lifecycle processes, including pre-boarding, onboarding, employee changes, internal transfers, leaves, terminations, and offboarding, ensuring timely, accurate, and well-coordinated execution.

• Maintain high standards of employee data integrity in Dayforce and related systems, ensuring records are accurate, compliant, auditable, and aligned with operational standards.

• Serve as a senior point of contact for complex employee and stakeholder questions, resolving issues with strong judgment, empathy, responsiveness, and excellent service orientation.

• Support and continuously improve core People Operations programs and processes in accordance with company policy, regulatory requirements, and regional practices.

• Identify process improvement opportunities and help redesign workflows to reduce manual effort, eliminate friction, improve consistency, and create better employee and manager experiences.

• Partner with People Technology and HRIS stakeholders on the implementation, optimization, testing, and rollout of Dayforce and other People systems, including opportunities to improve self-service, workflow automation, documentation, and case handling.

• Contribute to the modernization of HR Operations by helping embed practical automation and AI-enabled capabilities into lifecycle work, service delivery, and knowledge flows, with appropriate attention to controls, accuracy, privacy, and employee experience.

• Administer employee programs and coordinate effectively with internal stakeholders and external vendors or providers, including benefits, retirement-related processes, leave administration, documentation, and other operational programs as needed.

• Perform audits, reviews, and quality checks across People Operations processes and data to identify issues, resolve root causes, and prevent recurrence.

• Prepare, maintain, and improve employee-facing and internal documentation such as contracts, forms, compliance materials, playbooks, and process guidance so information is current, clear, and easy to use.

• Provide support across regions and act as a reliable operational partner during peak periods, changes, and cross-functional initiatives that affect People Operations.

What success looks like

• Critical lifecycle processes are executed accurately, compliantly, and with a consistently strong employee experience.

• Employee data and documentation are reliable, well-maintained, and support downstream processes without unnecessary rework or escalation.

• Employees, managers, and stakeholders receive timely, knowledgeable support on complex People Operations matters.

• Process improvements reduce friction, improve efficiency, and make People Operations easier to scale.

• Technology, automation, and AI are applied in practical ways that improve service quality and consistency while preserving sound judgment and control.

• The role is seen as a trusted operational expert and a meaningful contributor to the future state of HR Operations at Docebo.

What it takes to be successful

To thrive as a Sr. People Ops Specialist, you bring advanced expertise in HR operations, strong problem-solving ability, sound judgment, and a proactive approach to improving how work gets done.

You are detail-oriented, highly organized, and comfortable managing sensitive information with discretion. You build trust quickly, collaborate well across functions, and care deeply about delivering a strong employee experience through both excellent execution and thoughtful process improvement.

You are also curious about how technology, automation, and AI can enhance People Operations in practical ways. You do not lose sight of compliance, quality, or the human side of the work, but you are motivated to help the function evolve beyond manual execution toward simpler, smarter, and more scalable operations.

Why this role matters

People Operations touches every employee journey. The quality of this work shapes how supported people feel, how smoothly the business runs, and how confidently we can scale.

This role matters because it helps us deliver great service today while building a smarter, more modern operation for tomorrow. You'll help create the kind of People experience that is accurate, thoughtful, efficient, and built to grow with the business.

• 5+ years of experience in HR administration, payroll, benefits, People Operations, or a related field, with strong knowledge of employee lifecycle operations and country-specific employment practices.

• Bachelor’s degree or equivalent practical experience in Human Resources, Business Administration, or a related field.

• Advanced proficiency in HRIS platforms, particularly Dayforce or similar systems, along with strong general systems capability and comfort working across operational tools.

• Demonstrated ability to manage multiple priorities and complex operational issues in a fast-paced environment.

• Strong written and verbal communication skills with a clear customer-service mindset.

• Proven track record of identifying and implementing process improvements within HR or People Operations.

• Experience working across regions and collaborating with distributed or international stakeholders is a strong asset.

• Familiarity with workflow automation, service management, or AI-enabled tools in an HR context is a plus.

Our Hybrid Work Philosophy 🤝

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy 🎉

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
  

Our Promise to You 😍

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.

• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo 💙

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.