Business Analyst

Company Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The Business Analyst will lead day-to-day development of requirements (business, functional, non-functional and technical) gathering, process (business, systems and technical) modeling, Wireframe Design, Report Design, User Story Development and technical liaison using standardized methodologies.  Our top goal is always to meet the needs of our clients (internal & external), thus our expectations are to work with management, IT, Security and business operations to analyze, design, implement and support active initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results.  These results are achieved by:

• Facilitate cross functional requirements gathering sessions (between Business Operations/Functional Leads, IT, Security, Compliance, Clients,  etc)
• Translate business rules, requirements & process flows into User Stories, System Process Flows, Wireframes, or other requirements documentation format (JIRA, Azure DevOps, Miro, Visio)
• Provide strong collaboration between impacted team members & clients (Confluence)
• Develop and maintain Data Transfer Agreements (DTAs) that map between source and target systems
• Diagram current/future state Business/Operations & System Processes (Visio, Miro)
• Create or assist others in writing user documentation, work instructions, and procedures
• Handle multiple, concurrent projects of moderate or complex scope
• Liaison with pharmacy, sales, marketing, compliance, and/or legal where necessary
• Ensure adoption of the standardized project processes implemented within EVERSANA
• Perform research into project-related issues and products
• Support projects post-deployment during hypercare
• Effectively communicate to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Develop progress reports, proposals, requirements documentation, and presentations
• Proactively identify potential changes in project scope, issues and risks and devise contingency plans
• Translate business use cases into API capabilities
• Mentoring and supervision of junior Business Analysts
• Demonstrate flexibility and open-mindedness

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Travel (<10%)
• Hours (40 hours, Monday through Friday with occasional night/weekend deployments)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Minimum 5 years of experience as a Business or Systems Analyst
• Minimum 2 year’s experience working in Pharmaceutical/Life Sciences  
• Degree in Healthcare, Business, or Information Technology strongly desired
• Experience in collecting, defining business requirements and testing
• Familiarity with business analysis concepts, tools and techniques
• Familiarity in Microsoft Office applications, especially Project, Word, Excel, Visio, PowerPoint
• Ability to interact with people from all disciplines with all levels of experience
• Experience at working both independently and collaboratively

PREFERRED QUALIFICATIONS:

• Healthcare or Patient Services experience
• Customer Relationship Management System experience

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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