Senior Product Researcher

We're all about helping brands turn ideas into impact.
 
Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.
 
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!
 
Your team
You'll join the Mixed Methods Product Research team, reporting to the Director of Research. The team partners with product trios across the organization, bringing together qualitative research and quantitative analysis to help teams make better product decisions. You'll work as a peer to the Product Data Scientist.

Your mission
As a Senior Product Researcher at Frontify, you'll help shape the future of how brands work by turning customer and market signals into clear product insights. The role combines two disciplines: running rigorous product research, and building the AI workflows and automation that make research faster, more consistent, and easier for teams to use. In practice, that means conducting qualitative, competitive, and market research to uncover meaningful opportunities, designing AI-assisted workflows that handle the repetitive parts of research operations, and helping product teams self-serve common research questions through reusable tools. This is a highly autonomous role where curiosity, initiative, and sound judgment are just as important as research expertise. You identify the opportunities, define the priorities, and move initiatives forward, sharing early analysis and work in progress to help teams learn quickly and refine decisions. And when it's time to present your findings, you don't just report — you bring the customer's world to life in a way that makes teams feel it.

Your responsibilities
You'll partner with product trios to deliver timely, decision-ready research that informs product strategy and development. You'll plan and conduct qualitative research, including customer interviews, synthesis, and structured analysis. You'll perform competitive and market research to help teams understand trends, opportunities, and emerging customer needs. You'll design, build, and maintain AI-assisted workflows that improve research operations, including recruitment, synthesis, analysis, and reporting. You'll create reusable research tools, templates, and frameworks that enable product teams to answer common research questions independently. You'll establish quality standards and validation processes that ensure AI-generated outputs are grounded in real evidence and sound research practices. You'll improve how research is captured, shared, and reused across the organization. You'll present findings in ways that build genuine empathy for users — turning data and interviews into stories that stick and drive decisions. You'll collaborate closely with Product Managers, Designers, Data Scientists, and Engineers to connect customer insights with product outcomes. You'll proactively identify opportunities to increase the impact, efficiency, and scalability of research at Frontify. You'll balance multiple priorities across teams while maintaining a high bar for rigor, quality, and speed.

Your story
You can work from anywhere in Switzerland , with access to our office in St. Gallen whenever you'd like. Whether you prefer to work remotely, from the office, or a mix of both, the choice is yours. You have 5+ years of experience in product research, user research, market research, or a related discipline within SaaS or technology environments. You have extensive experience conducting qualitative research and translating findings into actionable recommendations. You bring strong analytical thinking and a hypothesis-driven approach to problem solving. You have experience conducting competitive and market research using reliable, evidence-based methods. You're a natural storyteller. You love presenting your work, you know how to make an audience feel the user's perspective, and you're at your best when you're in the room bringing insights to life. You're comfortable working alongside quantitative researchers, product managers, product designers, and engineers, using data to strengthen your recommendations. You understand where automation can create leverage and where human judgment remains essential. You have experience building, improving, or experimenting with AI-enabled workflows, research operations, or automation tools. Experience with platforms such as n8n is a plus. You thrive in highly autonomous environments and are comfortable defining priorities, identifying opportunities, and driving initiatives forward independently. You enjoy working cross-functionally, sharing work early, incorporating feedback, and helping teams learn quickly. You have excellent communication skills and can translate complex findings into clear, compelling stories that drive action. You speak English fluently.

We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.
 
Why join us?
- Thrive with the tools and support to shape your future at Frontify.
- Be part of a product that connects brands and people with a human touch.
- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!
 
What we offer
- A minimum of 25 days annual leave per year 
- Parental, family care, and bereavement leave
- Daily sickness benefits and accident insurance
- Paid educational and wellbeing days off
- Wellbeing, learning and development, and commuter allowance 
- Home office setup budget
- Pension fund: contributions paid 60% by us and 40% by you
- Access to exclusive perks and discounts from hundreds of top brands
- Workation: Work from inspiring locations around the world for up to 45 days per year!
- Invite to our summer company meet-up
 
Important to us
Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.
We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please let your Talent Partner know when scheduling. Any information shared will be treated confidentially.
 
Next steps
If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.