Alumni Community Associate (6 Months Fixed-Term/Remote)

generation · Posted 1d ago

Apply

Eligibility

Ghana

Type

Contract

Posted

1d ago

ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country.

JOB OBJECTIVE

The Alumni Community Associate supports the engagement of the global alumni network. The role focuses on maintaining consistent communication, coordinating community activities, and ensuring accurate tracking of alumni engagement and availability. This position is execution-focused and plays a key role in sustaining an active, responsive, and well-organized alumni community that can be effectively mobilized for project opportunities.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Alumni Engagement & Communication

Maintain regular communication with alumni through structured updates and check-ins

Support the onboarding of new alumni into the community ecosystem
Respond to alumni queries in a timely and professional manner

Community Operations & Coordination

Coordinate logistics for events, peer-to-peer activities, and community initiatives

Support scheduling and follow-up of engagement activities
Ensure smooth execution of community touchpoints

Data Management & Tracking

Maintain and update the alumni tracker / CRM with accurate and up-to-date information

Monitor engagement signals (activity, availability, responsiveness)
Ensure data consistency to support Talent and BD workflows

Opportunities & Feedback Loop

Promote relevant projects and engagement opportunities to alumni

Collect feedback, testimonials, and success stories from alumni
Support the dissemination of insights across internal teams

Internal Coordination

Liaise with Talent and Business Development teams to communicate alumni availability and readiness
Support alignment between community activity and project pipeline needs

Monitoring & Reporting

Track alumni engagement metrics and participation levels

Monitor response times and activity trends

Support reporting on community health and re-engagement efforts

QUALIFICATIONS

Experience

Minimum 1 year in community management, digital marketing, talent engagement, or program coordination
Experience working with diverse stakeholders and managing a community

Skills