Enrollment Specialist

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. As pioneers of the next generation of healthcare, we are seeking an ambitious and affable candidate for our enrollment specialist position to directly impact patient health through HealthSnap’s remote care solutions.

You will be providing a seamless patient experience while ensuring that our patients are receiving the care they need. The enrollment specialist is the first point of contact for all new patient referrals. You will receive excellent training, which will help you develop a thorough understanding of our programs. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Our team possesses a real passion for helping people, which is one of our company's core values to lead with empathy. You will ensure that our patients receive the level of care and attention they deserve.

Position Overview:

We are hiring an Enrollment Specialist to enroll patients in chronic care management and/or remote patient monitoring programs, in various states, in partnership with cardiology, internal, primary, and family medicine physician groups, and healthcare systems. Successful candidates will bring experience in patient enrollment and call center experience.

The Enrollment Specialist supports the Patient Enrollment Department by reaching out to identified patients and enrolling them in Care Management Programs.

Requirements:

• Make outbound calls to patients and provide information about remote patient monitoring and chronic care management programs. Explain program benefits, patient financial responsibility, obtaining consent, processing device shipment, and enrolling in the program(s).
• Ensure a seamless, complete, and effective enrollment process for all prospective patients into the care monitoring programs
• Be the initial point of contact for calls for pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Provide exceptional customer service and positive experience for potential patients/caregivers
• Navigate multiple systems and portals to input patient enrollment information
• Achieve monthly new enrollee goals
• Additional duties as assigned

The ideal candidate will possess:

• <5 years Experience in high-volume inbound and outbound call environment required
• Enrollment/Medical Sales experience preferred
• Must have poise and patience when dealing with patients
• You are comfortable communicating with patients over the phone, overcoming objections, and have good problem-solving skills
• Keen attention to detail, metrics-driven, excellent time management skills
• High computer literacy
• Engaging personality with the desire to connect with the patient
• High empathy and collaborative team player
• Flexibility and openness as the role and responsibilities may change and/or evolve as we grow

Benefits:

HealthSnap offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time Off, Career Advancement Opportunities, and the Ability to Work Remotely. 

Location- Remote

We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you.