Director of Growth & Operations

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Director of Growth & Operations

Location Remote

Time Zone Core Hours: 10:00 AM – 3:00 PM Central Time (CT)

Role Overview We are hiring a Director of Growth & Operations to lead a pivotal transition from a project-based firm to a scalable, MRR-driven professional services business. This is a senior, hands-on leadership role where you will own both the revenue growth strategy and the operational infrastructure to deliver it—reporting directly to the Owner. If you have built a recurring-revenue services model before and thrive in lean, high-ownership environments, this role was designed for you.

Key Responsibilities

• Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention

• Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms

• Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed

• Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums

• Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner

• Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols

• Plan and manage team capacity so delivery quality is never sacrificed during growth phases

• Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems

• Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable

• Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency

Required Qualifications

• Proven builder: you have grown a services business from early stage to $1–$5M in revenue and know what it takes to make that transition

• You have owned both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention)

• Direct experience selling and managing monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or closely related

• Track record of improving retention through better onboarding, clearer scoping, and smarter escalation handling

• Experience leading distributed or global teams, setting weekly priorities, and holding people accountable to outcomes

• Scorecard-driven: you live and breathe KPIs and lead with data, not anecdote

• Must have prior remote work experience, be fluent with remote collaboration platforms (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Preferred Qualifications

• Experience targeting and closing $2M–$4M B2B service companies as clients

• History of building and managing referral or partner ecosystems (accountants, attorneys, lenders, financial advisors)

• High comfort operating without a big company infrastructure—you prefer ownership, speed, and scrappiness over bureaucracy

Tools & Technology

• Slack

• ClickUp

• Google Workspace

• Google Meet / Zoom

• QuickBooks Online (QBO)

• Canopy

• UltraTax

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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