Insurance Renewals & Broker Support Specialist (013-1071)

​​Looking for Philippines-based candidates

Job Role: Insurance Renewals & Broker Support Specialist

Compensation range: $2,000 AUD - $2,500 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: Our client is a Queensland-based commercial insurance brokerage that partners with small and medium-sized Australian businesses to deliver tailored insurance and risk management solutions. As a Corporate Authorised Representative of a leading insurance group, they specialise in arranging and managing commercial insurance across a broad range of cover, including liability, property, motor, plant, professional indemnity, and management liability. With a consultative, client-first approach, they are committed to providing trusted advice, responsive service, and practical insurance solutions that help businesses protect their people, assets, and long-term success.

Role Overview: Our client is seeking a detail-oriented and proactive Insurance Broker Support & Renewals Administrator to manage the end-to-end renewal process for a portfolio of commercial insurance clients while providing operational support to the broking team. In this role, you will be responsible for coordinating policy renewals, liaising with clients and underwriters, preparing renewal documentation, and ensuring all policies are processed accurately and on time. During quieter renewal periods, you will support brokers with quotations, endorsements, policy administration, and general processing tasks. The ideal candidate has hands-on experience in Australian commercial insurance broking, is highly organized, and can work independently while maintaining exceptional attention to detail and compliance standards.

Key Responsibilities: 

• Manage the end-to-end commercial insurance renewal process, ensuring all renewals are completed accurately and on time.
• Monitor policy expiry dates and proactively manage the renewals pipeline to prevent lapses in coverage.
• Contact clients to obtain renewal declarations and follow up until all required information is received.
• Prepare renewal documentation and submit renewal applications to underwriters.
• Obtain alternative terms and remarket policies where instructed by the broker.
• Prepare renewal offers and supporting documentation for broker review and approval prior to binding.
• Liaise closely with the Account Manager/Broker throughout the renewal process, escalating complex or high-risk cases and seeking guidance when required.
• Assist with broker support activities during quieter renewal periods, including preparing quotes, submitting applications to underwriters, and issuing cover confirmation emails.
• Process policy endorsements, maintain accurate client records, and ensure all documentation is updated within the broking platform and CRM.
• Maintain accurate policy, client, and pipeline records while ensuring compliance with Australian insurance industry standards and internal procedures.

Requirements

• Previous experience in Australian commercial insurance broking, with a strong focus on policy renewals.
• Hands-on experience using the Winbeat broking platform.
• Proficiency with HubSpot CRM, including managing deals, pipelines, notes, tasks, and client records.
• Strong understanding of the commercial insurance policy lifecycle, including quotations, binding, endorsements, renewals, and policy administration.
• Working knowledge of commercial insurance products, including liability, business packs, commercial motor, plant and equipment, professional indemnity, and management liability.
• Excellent written and verbal English communication skills.
• Exceptional attention to detail with a high level of accuracy in policy documentation, record keeping, and compliance.
• Ability to manage a portfolio of renewals independently while meeting deadlines and maintaining service standards.
• Strong organisational and time management skills with the ability to prioritise competing tasks.
• Confident communicator who collaborates effectively with brokers, underwriters, and clients, escalating issues appropriately rather than making assumptions.

Desirable Qualifications & Experience

• Tier 1 or Tier 2 Insurance qualification, or an equivalent understanding of RG146 requirements.
• Experience with premium funding processes.
• Previous experience working for an Australian insurance brokerage.
• Exposure to insurance claims administration or claims support.
• Self-motivated, proactive, and capable of working independently while maintaining a high standard of accuracy and compliance.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)