Operations Support / Dispatch Monitor (007-934)

​​Looking for Filipino (Philippines-based) candidates

Job Role: Operations Support / Dispatch Monitor

Compensation: $1,300 AUD/month

Engagement type: Independent Contractor

Work Schedule: This is a remote role supporting a 24/7 transport operation. Shifts will rotate across different schedules to ensure continuous coverage. The client is currently restructuring operations to improve staff retention, productivity, and work-life balance, with plans to move away from extended 12 hour / 7 day schedules. Candidates must be flexible and comfortable working rotating shifts, including weekends and public holidays when required.

Who We Are: At Hunt St, we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.

Who The Client Is:

The client is an Australian transport and logistics company operating a 24/7 freight and dispatch business. They manage driver coordination, equipment tracking, and time sensitive delivery requests. The business is currently rebuilding its operations team after issues with missed jobs and poor follow up, with a focus on improving responsiveness, communication, and overall dispatch efficiency. They are expanding their remote support team with Filipino talent to strengthen round the clock coverage and operational reliability.

About the Role

The Operations Support / Dispatch Monitor role is a full time remote position responsible for supporting live dispatch operations. You will follow up with drivers via WhatsApp and mobile phone calls to monitor job progress, respond quickly to incoming client requests, and ensure all tasks are properly coordinated and completed on time. Strong written English and fast response time are critical since jobs are often allocated to the first responder. The role requires someone highly organized, detail oriented, and comfortable working in a fast paced 24/7 logistics environment with rotating shifts.

Key Responsibilities:

• Monitor active transport and dispatch operations across assigned shifts
• Ensure drivers are completing equipment checks prior to arriving at customer sites
• Conduct regular phone and WhatsApp driver follow ups and check ins
• Track driver activity, job progress, and delivery updates
• Perform equipment and operational status checks
• Respond quickly to incoming client job requests via email and group chat platforms
• Coordinate dispatch updates and ensure tasks are actioned promptly
• Escalate operational issues, delays, or concerns when necessary
• Maintain accurate records of communications, dispatch updates, and task progress
• Ensure operational instructions are followed correctly by drivers and contractors
• Support the operations team in minimizing missed jobs and service delays
• Assist with improving dispatch processes and operational workflows
• Handle ad hoc operational and administrative tasks as required

Requirements

Required Skills and Qualifications:

• Previous experience in dispatch, logistics support, operations coordination, customer support, or similar fast paced roles preferred
• Strong written English communication skills
• Excellent response speed and ability to multitask under pressure
• High attention to detail and strong follow through skills
• Ability to monitor multiple ongoing tasks simultaneously
• Comfortable working in a highly active operational environment
• Strong organizational and problem solving abilities
• Ability to work independently with minimal supervision
• Proficiency with WhatsApp, email communication, and group chat coordination
• Reliable internet connection and suitable remote work setup required
• Experience working in transport, logistics, freight, or dispatch environments is highly advantageous

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)