Sales Development Representative

About Kontakt.io

Every day, intelligent software orchestrates the physical world around us – from matching drivers with riders to optimizing global supply chains. Yet inside hospitals, where every second and every decision can affect a patient's life, operations are still spread across dozens of disconnected systems.

At Kontakt.io, we're changing that. By combining proprietary hardware, AI-powered intelligence, and deep integrations with the systems hospitals already rely on, we're creating a real-time understanding of hospital operations that software alone can't deliver. That intelligence powers the execution layer hospitals have been missing – helping care teams make smarter decisions and deliver better patient care.

Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we're pioneering the next generation of healthcare operations. We've more than doubled our revenue over the past year and are on track to surpass $70M in annual recurring revenue – not because we're following a market, but because we're defining one.

If you're excited to solve hard problems, work with a team of builders, and help hospitals deliver better care every day, we'd love to meet you!

The Role

Kontakt.io is hiring SDRs to build a more consistent, high-quality pipeline engine into hospital and health system accounts within a complex, enterprise healthcare sales motion. This is not a high-volume, transactional SDR seat — it requires thoughtful outbound, strong qualification discipline, and the ability to engage multiple stakeholders across the top health systems in North America.

Winning in these accounts is a function of intelligence, not activity. You'll spend your time understanding how each health system is organized, where the operational and financial pain lives, and which executives across clinical operations, finance, and IT need to be in the room — then earn their attention with outreach that shows you actually understand their business.

We're looking for someone early-career but highly coachable, resilient, structured, and genuinely curious about how hospitals operate. You should be comfortable working in a metrics-driven environment while learning to run consultative conversations with senior stakeholders across healthcare organizations.

Note: We're a forward-thinking, cutting-edge team — and AI is in our DNA. You'll have access to all the AI tools you need once you're here. But the interview process is your moment to demonstrate critical thinking, originality, and your unique perspective. This is about you — not ChatGPT.

What You'll Actually Do

• Prospect into hospital and health system accounts aligned to Kontakt.io's ICP, using thoughtful outbound and timely inbound follow-up.

• Own outbound strategy and execution against a defined set of the top health systems in North America.

• Research target organizations deeply — org structure, leadership, EHR footprint, strategic priorities, and operational pressures — to build a point of view before you ever reach out.

• Engage multiple personas in each account (clinical operations, finance, IT — often at the VP and C-suite level) and learn how to tailor messaging by role and business problem.

• Craft personalized, insight-led outreach that earns executive attention and opens real conversations.

• Partner closely with Account Executives and Sales leadership to build and execute account plans for priority targets.

• Set and hold quality meetings for AEs, aligned to qualification standards rather than raw volume.

• Maintain clean notes, dispositions, and rigorous account intelligence in Salesforce and SDR tooling.

• Participate in coaching, call reviews, and a structured weekly operating cadence.

Must-Have Profile

• Minimum 1 year of professional experience in SDR/BDR, sales, recruiting, customer-facing, or other high-activity communication roles where persistence and outreach matter.

• Strong written and verbal communication — able to sound professional, concise, and credible with senior stakeholders.

• High coachability — responds well to feedback, role-play, and skill development without defensiveness.

• Grit and consistency — able to handle rejection, ambiguity, and repetitive execution while staying positive and disciplined.

• Strong ownership mindset — doesn't blame leads, tools, or market conditions, and can describe how they actively improve their own performance.

• Comfort with structured processes, CRM hygiene, and activity expectations.

• Strong curiosity and research habits — asks thoughtful questions and wants to understand the prospect's business problem, not just recite a script.

Nice-to-Have Profile

• Experience in B2B SaaS, especially outbound prospecting.

• Exposure to healthcare, hospitals, operations, supply chain, clinical workflows, or other regulated environments.

• Familiarity with tools like Salesforce, Gong Engage, ZoomInfo, LinkedIn Sales Navigator, or similar SDR tooling.

• Experience prospecting into named accounts or multi-persona buying groups rather than only handling inbound leads.

Don't meet every requirement? Don't sweat it. We're passionate about building a diverse team of humans, and if you think you've got what it takes — apply anyway. We are an equal opportunity employer and welcome applicants from all backgrounds.

Why Kontakt

Make an Impact

Your work won't sit on a roadmap for months. Our teams move quickly and solve meaningful problems for some of the world's leading healthcare organizations.

Startup Agility, Proven Foundation

We combine the pace and ownership of a startup with product credibility. Backed by leading investors and trusted by healthcare systems across the globe, we're building for long-term impact while continuing to innovate at speed.

Built for Collaboration

We believe the best ideas come from working together. For NYC based roles, our hybrid model brings the team together 3-4 days a week to collaborate, solve problems, and build strong relationships.

Benefits That Support You

We offer comprehensive health benefits, a 401k, paid parental leave, paid time off, and other programs designed to support you both at work and outside of it – so you can bring your best self to work every day.