Associate - Trust & Safety (Gujarati + Hindi) (E)

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.

This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
  Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep India insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.

We ship fast. We learn fast.
And we're now carrying that same belief beyond India, beginning with our first international, locally-sourced market in the Philippines. We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

About the Role :

We are looking for a detail-oriented and responsible Associate – Trust & Safety to help build a safe, respectful, and trustworthy community across Dostt and Eaze. In this role, you will review and moderate audio, video, and chat conversations, identify policy violations, and ensure that all user interactions comply with platform guidelines.

You will work closely with the Trust & Safety team to maintain community standards, improve user experience, and protect the integrity of our platforms.

Key Responsibilities :

• Review and moderate audio, video, and chat conversations as per platform guidelines.
• Monitor user-generated content and interactions to ensure compliance with community standards.
• Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content.
• Escalate critical safety issues and high-risk cases to the relevant internal teams.
• Audit recorded conversations to ensure quality, compliance, and policy adherence.
• Document moderation decisions accurately and maintain detailed moderation records.
• Assist in preparing periodic moderation reports and identifying recurring trends.
• Support appeals and review requests by re-evaluating flagged content when required.
• Collaborate with cross-functional teams to improve moderation processes and user safety initiatives.
• Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols.
• Contribute towards creating a safe, respectful, and engaging experience for users across Dostt and Eaze.

Requirements

• Bachelor's degree in any discipline.

• 1–2 years of experience in Content Moderation, Trust & Safety, Community Moderation, Customer Support, Quality Audit, or similar roles.
• Strong understanding of community guidelines and online safety standards.
• Excellent analytical and decision-making skills with sound judgment.
• Strong verbal and written communication skills.
• Proficiency in English and at least one regional language (Read, Write & Speak mandatory).
• Comfortable reviewing sensitive or potentially disturbing content while maintaining professionalism.
• Basic knowledge of CRM tools, Microsoft Excel, and computer applications.
• High attention to detail with the ability to maintain consistency in moderation decisions.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills :

• Experience in Trust & Safety or platform moderation operations.
• Familiarity with social, audio-first, chat-based, or creator community platforms.
• Understanding of fraud prevention, abuse detection, and policy enforcement.
• Strong interpersonal and conflict-resolution skills.
• Ability to manage high moderation volumes while maintaining quality and accuracy.
• Experience working with moderation dashboards, QA tools, or ticketing systems.

Why Join Dostt & Eaze?

• Be part of building safe and trusted communities on rapidly growing social platforms.
• Work on large-scale Trust & Safety operations with real user impact.
• Gain hands-on exposure to content moderation, community safety, and policy enforcement.
• Collaborative, high-growth startup environment with opportunities to learn and grow.
• Opportunity to make a meaningful impact by fostering healthier and safer digital interactions.