Albanian Speaking Content Moderator For Social Media - Work In Sofia, Bulgaria

Albanian Speaking Digital Trust and Safety Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With an extensive portfolio of clients spanning the social media, technology, and digital services sectors, Mercier Consultancy Group has built a reputation for delivering premium staffing solutions with integrity, precision, and care. We are passionate about empowering professionals to build rewarding international careers while supporting our clients in achieving operational excellence.

Job Overview

Mercier Consultancy Group is proud to present a prestigious and highly impactful Albanian Speaking Digital Trust and Safety Specialist position in Bulgaria, representing an outstanding career opportunity for Albanian-speaking professionals with a passion for creating safer online environments. In this dynamic role, you will be at the forefront of protecting social media users by reviewing, assessing, and moderating digital content across leading social media platforms to ensure compliance with community guidelines and legal standards. This Albanian-speaking jobs opportunity in Sofia is ideal for detail-oriented individuals who thrive in a fast-paced social media environment and are committed to upholding the highest standards of digital trust and online safety.

Key Responsibilities

• Review, analyse, and moderate user-generated content on social media platforms in Albanian and English, ensuring strict adherence to community standards and platform policies.
• Identify and take decisive action on harmful, abusive, misleading, or policy-violating content, including hate speech, graphic material, misinformation, and spam across social media channels.
• Investigate and escalate complex or sensitive trust and safety cases to the appropriate internal teams, ensuring swift resolution and minimal risk to end users.
• Apply consistent and accurate content moderation judgements in line with established guidelines, while maintaining high-quality output standards and productivity targets.
• Monitor emerging trends and patterns in social media misuse, providing valuable insights and feedback to help improve platform safety policies and procedures.
• Collaborate closely with cross-functional teams including policy, legal, and product teams to ensure a cohesive and up-to-date approach to digital trust and online safety.
• Maintain thorough and accurate records of reviewed content and actions taken, supporting data-driven decision-making and regular reporting requirements.
• Participate in ongoing training sessions to stay current with evolving social media trust and safety standards, platform updates, and regulatory developments.

Requirements

• Native or fluent Albanian language skills (both spoken and written) are absolutely essential for this role — all Albanian-speaking jobs applicants must demonstrate strong proficiency in Albanian.
• Valid EU passport (mandatory requirement).
• A good working knowledge of English to communicate effectively within an international social media environment.
• Prior experience in content moderation, trust and safety, customer support, or a related field within the social media or digital industry is highly advantageous.
• Strong critical thinking and sound judgement skills, with the ability to make confident, impartial decisions when reviewing sensitive or challenging social media content.
• Excellent attention to detail, high resilience, and the capacity to handle emotionally demanding content in a professional and composed manner.
• Comfort working in a structured, target-driven on-site environment in Sofia, Bulgaria, with flexibility to work various shifts including evenings and weekends if required.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the social media trust and safety field.
• Fully Paid Training provided from day one, ensuring you are fully equipped and confident in your role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Bulgaria seamless and stress-free.
• Monthly Performance Bonus to reward your dedication and outstanding contributions to platform safety.
• €1,500 Signing Bonus (one-time payment) awarded to all successful new hires joining the team.
• And Much More — including ongoing professional development, a supportive multicultural team environment, and genuine career progression opportunities within Mercier Consultancy Group.

Life in Bulgaria

Relocating to Bulgaria means embracing one of Central and Eastern Europe's most vibrant, culturally rich, and rapidly developing destinations. Sofia, the capital of Bulgaria, is a cosmopolitan city that effortlessly blends a fascinating ancient heritage with a thriving modern urban lifestyle, offering world-class restaurants, lively nightlife, beautiful parks, and a warm, welcoming local community. Bulgaria enjoys a pleasantly varied climate with warm, sun-drenched summers and picturesque snowy winters, making it an ideal location for outdoor enthusiasts and city explorers alike — from the stunning Vitosha Mountain rising above Sofia to the breathtaking Black Sea coastline just hours away.

Bulgaria consistently ranks as one of Europe's most affordable countries in which to live well, with a high quality of life, excellent public transport, and a rich culinary tradition that is sure to delight any food lover. For professionals seeking Albanian-speaking jobs in a stimulating international environment, Bulgaria represents an exceptional choice — offering the perfect balance of career opportunity and lifestyle enrichment. The country's strategic location within the European Union, combined with its warm and hospitable people, makes Bulgaria a truly compelling destination for ambitious multilingual professionals looking to take the next exciting step in their careers.

How to Apply

If you are a fluent or native Albanian speaker ready to make a meaningful impact in the world of social media safety and are excited by the prospect of building an exceptional career in Sofia, Bulgaria, we want to hear from you today. This Albanian Speaking Digital Trust and Safety Specialist position in Bulgaria is a rare and highly sought-after opportunity, and places are limited — so do not delay. Click Apply Now to submit your application and take the first step towards an extraordinary new chapter in your professional journey. Our dedicated recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through every stage of the process. We look forward to welcoming you to our growing international family and to one of the most rewarding jobs in Bulgaria currently available for Albanian-speaking professionals.