Back Office Gaming Support Specialist with Polish - Work In Sofia, Bulgaria

Back Office Gaming Support Specialist with Polish

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a diverse range of industries. We specialise in placing skilled professionals in high-growth sectors — including Gaming & Esports — across key European destinations, offering candidates not just a job, but a genuine career transformation. At Mercier Consultancy Group, we are committed to supporting every candidate through every step of their professional journey, from the first application to a successful, long-term placement.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Back Office Gaming Support Specialist with Polish to join a leading Gaming & Esports operation based in the vibrant city of Sofia, Bulgaria. This is a premium Back Office Gaming Support Specialist with Polish position in Bulgaria that places you at the heart of one of the fastest-growing and most exciting industries in the world today. If you are passionate about gaming and esports, fluent in Polish, and eager to build a rewarding international career, this is the role you have been waiting for — and one of the most sought-after Polish-speaking jobs currently available in Europe.

Key Responsibilities

• Process and manage back office operational tasks related to gaming accounts, player registrations, bonus activations, and account verifications within the Gaming & Esports platform
• Review, validate, and resolve Polish-language player queries, complaints, and escalations submitted through back office ticketing systems in a timely and professional manner
• Conduct thorough quality checks on gaming transactions, promotional campaigns, and player account activities to ensure full compliance with platform policies and regulatory standards
• Collaborate closely with internal teams including fraud prevention, payments, and customer experience departments to support seamless gaming operations
• Monitor and manage player documentation requests, KYC (Know Your Customer) verification procedures, and responsible gaming compliance checks specific to the Gaming & Esports environment
• Maintain accurate and detailed records of all back office interactions, case resolutions, and operational updates within the company's internal CRM and case management systems
• Identify patterns in recurring gaming-related issues and contribute constructive insights to improve back office workflows, processes, and overall player satisfaction
• Stay continuously informed about the latest Gaming & Esports products, platform updates, promotional offerings, and industry trends to ensure the highest quality of operational support

Requirements

• Native or fluent Polish language proficiency — both spoken and written — is an absolute requirement for this position
• Valid EU passport (mandatory for all applicants)
• A genuine passion for gaming, esports, or the broader online entertainment industry is highly desirable and will be a significant advantage
• Strong written communication skills with excellent attention to detail, particularly when processing back office documentation and player data
• Previous experience in a back office, administrative, customer support, or data processing role — ideally within the gaming, esports, or online entertainment sector — is preferred but not strictly required
• Proficiency in English at a communicative level to enable smooth collaboration with international team members and management
• Ability to work effectively in a structured, fast-paced, and target-driven environment while maintaining a consistently high standard of accuracy and professionalism

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Gaming & Esports role
• Fully Paid Professional Training to equip you with all the tools and knowledge needed to excel in your position
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — to make your move to Bulgaria completely stress-free
• Monthly Performance Bonus rewarding your dedication, productivity, and outstanding results
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team
• A dynamic and inclusive international workplace within the thriving Gaming & Esports industry
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently surpasses expectations, and Sofia — the country's cosmopolitan capital — is a city that effortlessly blends rich history with a vibrant, modern energy. Bulgaria enjoys a wonderful continental climate, with warm, sun-filled summers perfect for outdoor exploration and crisp, picturesque winters ideal for visiting the country's stunning mountain resorts. From the ancient Thracian heritage and centuries-old Orthodox monasteries to thriving arts scenes and world-class restaurants, Bulgaria offers a depth of cultural experience that makes every day genuinely exciting. The cost of living in Bulgaria is remarkably affordable by European standards, allowing you to enjoy an excellent quality of life without financial strain.

Bulgaria's warm and welcoming communities make the transition for international professionals feel natural and comfortable, and Sofia in particular has developed a strong expat network that ensures newcomers quickly feel at home. The city's food scene is exceptional — from hearty traditional Bulgarian cuisine to international dining experiences that cater to every palate — and the country's natural beauty, including the Black Sea coast and the Rhodope Mountains, provides breathtaking escapes just hours away. For Polish-speaking professionals exploring jobs in Bulgaria, this Back Office Gaming Support Specialist with Polish position in Bulgaria represents not just a career move, but a genuine lifestyle upgrade in one of Europe's most underrated and beautiful destinations. Bulgaria is truly a place where ambition meets adventure.

How to Apply

If you are a Polish-speaking professional with a passion for the Gaming & Esports world and a desire to build an exceptional international career, we would be truly delighted to hear from you. This is one of the most exciting and rewarding Polish-speaking jobs currently available, and positions like this Back Office Gaming Support Specialist with Polish role in Bulgaria are in high demand — so we encourage you to act quickly. Click the Apply Now button below to submit your application, and a dedicated consultant from Mercier Consultancy Group will be in touch to guide you through the next steps of your journey. Your future in gaming starts here, with Mercier Consultancy Group by your side every step of the way.