Croatian Speaking Support Specialist - Work In Sofia, Bulgaria

Croatian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across the globe. We specialise in placing skilled professionals into high-growth customer support services environments, helping both candidates and companies thrive. At Mercier Consultancy Group, we are committed to delivering a seamless, rewarding, and career-defining experience for every professional who joins our network.

Job Overview

We are actively seeking a motivated and customer-focused Croatian Speaking Support Specialist to join our dynamic customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Croatian-speaking professionals looking to build or advance a meaningful career in the customer support services industry within a collaborative, multicultural environment. If you are searching for Croatian-speaking jobs abroad that offer genuine career progression, exceptional benefits, and the excitement of living in one of Europe's most vibrant cities, this Croatian Speaking Support Specialist position in Bulgaria is the perfect match for you.

Key Responsibilities

• Deliver high-quality customer support to Croatian-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest standards of service excellence.
• Accurately identify, assess, and resolve customer inquiries, concerns, and service issues within defined response time targets in the customer support services environment.
• Maintain comprehensive and up-to-date records of all customer interactions, transactions, and case resolutions within the internal CRM system.
• Escalate complex or unresolved issues to the appropriate internal departments or senior specialists in a timely and professional manner.
• Proactively follow up with customers to confirm successful resolution of their queries and ensure a consistently positive support experience.
• Collaborate closely with team leaders and colleagues across the customer support services department to continuously improve processes, share knowledge, and uphold service quality benchmarks.
• Stay fully informed of product updates, service offerings, and company policies in order to provide accurate, informed, and helpful guidance to customers at all times.
• Contribute to team performance goals by meeting and exceeding individual KPIs related to customer satisfaction, response times, and first-contact resolution rates.

Requirements

• Native or fluent Croatian language skills (both spoken and written) are essential for this role — all Croatian-speaking candidates are strongly encouraged to apply.
• Valid EU passport is mandatory for this position.
• A good working knowledge of English is required for internal communications and training purposes.
• Previous experience in a customer support services role, contact centre, or client-facing environment is advantageous but not strictly required, as full training will be provided.
• Strong interpersonal and communication skills, with a genuine passion for helping customers and resolving issues efficiently and empathetically.
• Ability to work effectively within a fast-paced, target-driven customer support services setting, both independently and as part of a multicultural team.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the customer support services industry.
• Fully Paid Training Programme to ensure you are confident and fully prepared from your very first day.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• And Much More, including ongoing career development opportunities, a supportive team culture, and a truly international working environment.

Life in Bulgaria

Relocating for a new career opportunity is an exciting adventure, and Bulgaria is one of Europe's most rewarding destinations to call home. Sofia, the capital of Bulgaria, is a thriving, cosmopolitan city that beautifully blends a rich historical heritage with a modern, energetic lifestyle. Bulgaria enjoys a wonderful climate with warm, sunny summers and crisp winters, offering a diverse range of outdoor activities from skiing in the Rila Mountains to relaxing on the stunning Black Sea coast. With its affordable cost of living compared to many Western European cities, Bulgaria provides an exceptional quality of life that allows you to enjoy more with your earnings.

Beyond its natural beauty and welcoming atmosphere, Bulgaria boasts a vibrant food and cultural scene, with world-class restaurants, bustling markets, lively nightlife, and a growing international community that makes settling in straightforward and enjoyable. Bulgaria's well-connected transport links make it easy to explore the rest of Europe on weekends and holidays, further enriching your experience. For Croatian-speaking professionals searching for jobs in Bulgaria, Sofia offers the ideal balance of professional ambition and personal fulfilment — making this Croatian Speaking Support Specialist position in Bulgaria not just a career move, but a genuine lifestyle upgrade. With so many Croatian-speaking jobs now available in Bulgaria, there has never been a better time to make the move.

How to Apply

Are you ready to take the next exciting step in your customer support services career? If you are a Croatian-speaking professional looking for outstanding jobs in Bulgaria with a market-leading firm that truly invests in your growth and wellbeing, we would love to hear from you. Click Apply Now to submit your application for this Croatian Speaking Support Specialist position in Bulgaria, and a dedicated member of the Mercier Consultancy Group talent acquisition team will be in touch to guide you through the next steps. We look forward to welcoming you to our team and to the incredible journey that awaits you in Sofia. — Mercier Consultancy Group