Dutch Speaking Customer Service For Hema - Work Remote In Bulgaria

Dutch Speaking Customer Service For Hema

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding international careers, we operate at the intersection of ambition and opportunity. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive, and fully managed recruitment experience for every candidate we work with.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service For Hema position in Bulgaria, ideal for motivated individuals who are passionate about delivering exceptional customer experiences within the retail sector. This exciting remote role — based within Bulgaria — places you at the heart of one of the most beloved and iconic Dutch retail brands operating across both online and offline channels. If you are fluent in Dutch and eager to advance your career in a dynamic, fast-paced retail environment while enjoying the lifestyle benefits of living in Bulgaria, this Dutch-speaking job is the perfect next step for you.

Key Responsibilities

• Deliver professional, empathetic, and solutions-focused customer support to Dutch-speaking shoppers across Hema's online and offline retail platforms via phone, email, and live chat.
• Assist customers with product enquiries, order tracking, delivery updates, and returns or exchange requests in line with Hema's retail policies and service standards.
• Resolve customer complaints efficiently and with a positive, customer-first attitude, ensuring swift issue resolution and a high level of satisfaction across all retail touchpoints.
• Process and update customer orders, account information, and service requests accurately within the company's internal retail management systems.
• Proactively identify opportunities to improve the customer journey, escalating recurring retail-related issues to the appropriate internal teams where necessary.
• Maintain thorough and accurate records of all customer interactions, transactions, and outcomes in compliance with company data standards.
• Stay up to date with Hema's latest product lines, seasonal promotions, and online retail offerings to provide accurate and informed assistance to customers.
• Collaborate with team members and supervisors to meet and exceed individual and team performance targets, contributing to a high-performing customer service culture.

Requirements

• Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — this is a core requirement of the Dutch Speaking Customer Service For Hema position in Bulgaria.
• Valid EU passport (mandatory).
• A solid working knowledge of English is required for internal communications and training purposes.
• Previous experience in customer service, retail support, or a client-facing role within the online or offline retail industry is highly advantageous.
• Strong communication and interpersonal skills, with the ability to handle a high volume of customer interactions with professionalism and patience.
• Comfortable working with digital tools, CRM platforms, and retail order management systems; a genuine enthusiasm for the retail sector is a strong plus.
• Self-motivated, reliable, and able to work independently in a remote setting while maintaining high standards of service delivery.

Benefits

• Competitive Monthly Salary — reflective of your skills and experience within the retail customer service sector.
• Fully Paid Training — a comprehensive onboarding programme tailored to Hema's retail products, processes, and customer service standards.
• Health Insurance — full private health coverage to support your wellbeing.
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation to ensure your move to Bulgaria is completely stress-free.
• Monthly Performance Bonus — reward your dedication and hard work with additional earnings based on your performance results.
• A supportive, multicultural, and inclusive team environment where your career growth is actively encouraged.
• The opportunity to work remotely within Bulgaria for one of the most recognised names in European retail.
• And Much More...

Life in Bulgaria

Bulgaria is one of Europe's most captivating and affordable destinations, offering an extraordinary quality of life that continues to attract international professionals from across the continent. Nestled in the heart of the Balkans, Bulgaria boasts a rich cultural heritage, stunning natural landscapes — from the majestic Rila Mountains to the golden sands of the Black Sea coast — and a warm, continental climate with long, sun-drenched summers and mild winters. Whether you are drawn to the vibrant energy of Sofia's cosmopolitan capital scene, the charm of Plovdiv's Old Town, or the tranquillity of Bulgaria's scenic countryside, you will find a lifestyle that is both enriching and deeply fulfilling.

Beyond its natural beauty, Bulgaria offers an exceptionally low cost of living compared to most Western European countries, meaning your salary stretches significantly further here. Enjoy world-class cuisine — from traditional Bulgarian dishes to international dining experiences — alongside a thriving arts, music, and social scene that makes building a life here a true pleasure. For Dutch-speaking professionals seeking jobs in Bulgaria, the country presents a compelling combination of professional opportunity, modern infrastructure, and an incredibly welcoming international community. Relocating to Bulgaria through Mercier Consultancy Group means you arrive fully supported, settled, and ready to thrive from day one.

How to Apply

If you are a fluent Dutch speaker ready to take on an exciting new challenge in the retail industry and are interested in exploring Dutch-speaking jobs in Bulgaria, we would love to hear from you. This is a rare and exceptional opportunity to represent a globally recognised retail brand while enjoying all the lifestyle and career advantages that come with working in Bulgaria. Do not miss your chance to be part of something truly rewarding — click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch with you promptly. We look forward to supporting you every step of the way on your journey to securing the Dutch Speaking Customer Service For Hema position in Bulgaria.