Senior Amazon Connect Developer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

Miratech is looking for an experienced Senior Amazon Connect Engineer to design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. The role involves building scalable APIs, designing DynamoDB data models, developing Python-based Lambda functions, and managing infrastructure using Terraform. The ideal candidate will possess strong AWS development expertise, hands-on Amazon Connect experience, and the ability to deliver secure, scalable, and high-performance cloud solutions while collaborating with cross-functional teams and Amazon Professional Services.

Responsibilities

• Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
• Design and optimize DynamoDB schemas, indexes, and data access patterns for scalable applications.
• Develop and maintain Python-based AWS Lambda functions for business logic and automation.
• Modify, enhance, and maintain Amazon Connect contact flows and routing logic.
• Collaborate with UI development teams to translate business requirements into backend services and APIs.
• Work directly with Amazon Professional Services on Amazon Connect implementation and enhancement initiatives.
• Design and support event-driven architectures using AWS services such as Lambda, EventBridge, SQS, SNS, and API Gateway.
• Support and optimize data flows across AWS services and integrated systems.
• Implement secure, scalable, and highly available cloud-native solutions.
• Troubleshoot application, integration, and infrastructure issues across AWS environments.
• Collaborate with cross-functional teams to ensure reliable and efficient service delivery.
• Participate in production support activities and occasional after-hours deployments when required.

Qualifications

• 8+ years of hands-on experience with AWS.
• 4+ years of experience with Amazon Connect, including contact flows, routing, queues, and integrations.
• Strong proficiency in Python, including development of AWS Lambda functions.
• Experience with AWS services including Lambda, API Gateway, S3, IAM, EventBridge, SQS, SNS, and CloudWatch.
• Extensive experience designing and implementing RESTful APIs and backend integrations.
• Strong knowledge of DynamoDB schema design, indexing strategies, and performance optimization.
• Experience designing and supporting cloud-native and event-driven architectures.
• Knowledge of CI/CD pipelines and deployment automation practices.
• Strong communication skills with the ability to work effectively across engineering and business teams.
• Experience working in Agile development environments.

Nice To Have

• Experience with Infrastructure as Code using Terraform.
• Experience converting AWS CDK or CloudFormation templates into Terraform.
• Experience with IBM ODM 

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.