Implementation Consultant

 Warehouse Management System Consultant (NetSuite) 

EMEA, UK Based (Remote, must be based in the UK)

We exist to transform our customers and change lives

Who We’re Looking For

Are you ready to take on a dynamic role where you can make a real impact? As a WMS Consultant at RF-SMART, you'll be at the forefront of delivering cutting-edge warehouse management solutions using our innovative data collection software for NetSuite ERP. With a broad understanding of general warehouse operations, best practices and business processes, the consultant will lead our implementations, and support our expanding customer base in the EMEA region.

What You’ll Do:

• · Design & Deliver: Create tailored warehouse data collection solutions using RF-SMART for the NetSuite ERP application, focusing on areas like receiving, inventory control, picking, and light production.
• · Consult & Advise: Be the go-to expert for customers, guiding them on best practices in warehouse setup, receiving, and shipping.
• · Lead Customer Implementations: Perform tasks and assist customers with application design, setup, testing and training.
• · Problem-Solve: Tackle customer issues head-on, whether through the NetSuite ERP or RF-SMART software, and find innovative solutions.
• · Assume Role of Trusted Advisor: Comfortable as primary contact to provide product information and best practice solutions.
• · Enhance & Innovate: Scope and document custom requirements, conduct thorough testing of developed solutions, coordinate with the development team to ensure successful, on-target delivery.
• · Stay Organized: Keep all customer interactions, project tasks, and communications organized and on track in a fast-paced environment.
• · Train & Support: Lead training sessions and provide ongoing support, ensuring customers are confident and successful post-Go Live

What You Bring:

• Typically, five (5) or more years of warehouse operational experience, or warehouse consulting, with familiarity with ERP systems (especially NetSuite) considered a plus.
• · Proven experience delivering projects successfully, from kickoff through Go-Live, while managing timelines, scope, and customer expectations.
• · A clear, confident communicator with excellent written, verbal, and presentation skills, whether in person or through remote meetings.
• · Flexible and willing to travel throughout the EMEA region as required to support customer implementations, training, and meetings. Travel is expected to be around 30%, though this may vary depending on project needs.
• · Comfortable with a flexible schedule. This isn't a typical nine-to-five role, and the variety it brings, from customer calls across the region to occasional Go-Live support, is part of what makes it exciting.
• · Highly self-motivated, comfortable juggling multiple projects independently and keeping everything on track.

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a WMS Consultant, RF-SMART for NetSuite, you'll work alongside a passionate team dedicated to making a difference, both for our customers and our employees.

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