Carrier Connection Analyst

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

The Carrier Connection Analyst will be responsible for managing and resolving post-production discrepancies reported by clients and insurance carriers. This role involves troubleshooting and resolving data transmission issues, ensuring data integrity, and facilitating communication between internal teams and external partners to ensure timely and accurate processing of electronic transactions.

You will work with insurance carriers, our clients, brokers, and our internal support and engineering teams to ensure that integration and post-production activities are completed on-time and that the information present within Rippling is accurate and matches that of our carrier partners. This is an exciting role that requires significant attention to detail and ability to improve processes.

Note: Not hiring in San Francisco or New York City Metro.

What you will do

• Resolve discrepancies and errors reported by customers and insurance carriers.
• Serve as a point of contact for clients and internal stakeholders for complex issues and escalations to communicate issue status, resolution progress, and required follow-up actions.
• Investigate the root causes of discrepancies, define and implement enhancements through process and automation to improve the customer experience.
• Provide first-class service to our clients.

What you will need

• At least 2 years of experience in operations, project management or an equivalent role, with a minimum of 1+ years of experience in Benefits Administration supporting EDI or API integrations.
• Stellar written and verbal communication skills
• Strong project management and organizational skills with high attention to detail with excellent work product, time management, and execution.
• Experience in effectively partnering with Product and Engineering teams with the ability to distill complex concepts into actionable and practical steps.
• Experience working through a dashboard of tasks and organizing your day around both tasks and project deliverables.
• G-Suite, SFDC, and Jira Experience a plus!

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits +bonus.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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