Director, Engineering - Data & Insights (US Eastern time zone)

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

Rithum is an AI‑first organization, meaning AI is foundational to how we work, collaborate, and grow. Across all roles, employees are expected to leverage AI to move faster, work smarter, and create repeatable patterns that benefit others. AI proficiency is a core capability, reinforced through clear standards, tooling, and ongoing support. At Rithum, you contribute to advancing our AI‑first ways of working.

The Engineering Team employs some of the top engineering talent who are constantly working to improve processes, quality and techniques, with the goal of producing the highest quality software solutions in the industry. The lines between traditional QA and software engineering are blurred here, with quality being considered at all stages of development. Our team is comprised of very talented and highly motivated individuals, who pride themselves on working smarter, not harder. We’re empowered to make local decisions, reducing the overhead of getting things done. We aim for operational excellence, having a DevOps culture and a “you build it, you run it” mentality. We favor a Lean approach to our product development, following agile workflows such as Scrum and Kanban depending on the directive of the team. We welcome new technologies and are constantly self-evaluating our tech stack to make sure we are providing software of the highest quality. Continuous Delivery is important to us, and we are constantly looking to improve our automated testing and continuous integration.

As Director of Engineering for our Data & Insights pillar, you possess strong technical and leadership skills required to oversee multiple engineering teams, aligning technology strategy with business goals, and ensuring successful delivery of software products. As a member of the global engineering leadership team, you are responsible for hiring, building, leading and mentoring engineering teams and collaborating with other cross-functional teams around the world.

Responsibilities

• Oversee and manage multiple software engineering teams, ensuring they are working efficiently and are aligned with organizational objectives.
• Provide mentorship and career development opportunities to engineering managers and senior engineers, helping them grow as leaders.
• Lead efforts to recruit, hire, and retain top engineering talent – to ensure we build high-performing, diverse teams that collaborate effectively.
• Foster an environment where teams feel pride and ownership in their product and Rithum as a whole. Create and nurture a positive, inclusive, and innovative engineering culture that aligns with company values and promotes teamwork, diversity, and collaboration.
• Encourage an attitude of proactive responsibility (finding problems before the client does), and a sense of ownership and urgency in resolving client-facing production problems quickly. Create a culture where people don't just point out problems but also become a part of the solution.
• Develop and communicate the long-term technical vision and strategy that aligns with the company’s business goals. Work with C-level executives to translate business needs into actionable engineering plans.
• Collaborate with product management to develop and prioritize the engineering roadmap, ensuring resources are allocated effectively to meet project deadlines and business priorities.
• Plan and manage the engineering budget, ensuring efficient use of resources while balancing project needs and cost constraints.
• Assure education, awareness, and adherence of your team to Rithum software development processes and standards, including Scrum agile development, automated testing, internationalization, usability, scalability, and service-oriented architecture initiatives.
• Continuously assess and refine development processes to increase efficiency, reduce bottlenecks, and improve collaboration between engineering and other teams.
• Oversee the design and development of advanced software solutions that scale across hundreds of servers and meet aggressive fault tolerance standards.
• Regularly communicate progress, technical challenges, and project outcomes to the executive team, providing insights that guide broader business strategy.
• Ensure that all stakeholders, including product, operations, and business leaders, are aligned on technical initiatives and that expectations are managed effectively.
• Interface with key clients, partners, and external stakeholders when necessary, providing technical insight and ensuring smooth delivery of software products.

Qualifications 

Minimum Qualifications  

• 10+ years' experience in software development within SaaS industry
• AWS data services experience
• Strong SQL skills at scale with columnar/analytical query engines (Redshift, BigQuery, or equivalent)
• Data warehouse design and ETL/ELT pipeline architecture
• Experience with data lake patterns
• Familiarity with streaming or near-real-time data patterns (Kafka, Kinesis, or similar)
• Demonstrated ownership of data quality, governance, and schema management
• Proven capabilities in building and retaining engaged, high-performing software development teams.
• Experience managing the entire software development lifecycle of SaaS applications at scale.
• Evidence of navigating a fast-paced, dynamic industry (like e-commerce) and delivering products that gain market share.
• Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation
• Exceptional written and spoken English
• Must be able to work US Eastern Time core business hours

Preferred Qualifications 

• Bachelor's degree or higher in Computer Science or a closely related field
• Experience with web development, web services, and distributed processing models
• Experience scaling applications in AWS and on-premise
• Strong troubleshooting and optimization skills
• Familiarity with agile software development practices such as Kanban and Scrum
• Proven track record of creating scalable software that scales to dozens or hundreds of servers in a distributed, fault tolerant manner
• Experience with e-commerce, retail, online marketplaces, or digital marketing
• Databricks experience, ideally including medallion architecture (bronze/silver/gold)
• SQL Server background
• Experience building internal data products or self-serve analytics platforms
• Exposure to LLM tooling, vector databases, or data pipelines that feed agentic systems
• BI tooling proficiency (Tableau, Looker, or Power BI)

Travel Required

Up to 20%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

We believe in transparency and fairness in our compensation practices.

For this position, the expected base pay range is: $175,000-$328,000 per year. 

This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.

For this position, the expected discretionary bonus is 15% of the annual base salary.

 Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.