Operations Associate - System Admin & AI

Within 90 Days, You'll
Master the existing Salesforce environment, executing routine process modifications and data collection enhancements using OOTB functionality for customer-facing teams. Successfully develop and update core Salesforce reports and dashboards, providing initial insights into team performance and operational gaps. Establish collaborative workflows for vetting and prioritizing incoming operational requests, ensuring a clear understanding of needs before execution.

Within 180 Days, You'll
Independently manage a pipeline of operational requests, from initial clarification to successful execution and documentation, demonstrating end-to-end ownership. Proactively identify opportunities to enhance Salesforce data integrity and account management processes, implementing solutions that improve efficiency for customer-facing teams. Leverage your AI curiosity to explore and propose initial applications of AI tools within Salesforce administration, focusing on troubleshooting or basic configuration optimization.

Within 365 Days, You'll
Become the go-to expert for Salesforce tactical operations, consistently delivering high-quality process modifications and insightful reporting that directly address business performance and customer experience needs. Champion data-driven decision-making by evolving Salesforce reporting capabilities, enabling leadership to proactively identify and resolve operational business improvements. Lay the groundwork for your growth into an Operations Analyst by deeply understanding end-user requirements, contributing to initial project development phases, and informing future system design.