German Speaking Agent Replacement Reservation (m/f/d) - 100% Remote

Job Description

At SIXT, we are looking for you if you enjoy customer contact and know how to handle demanding customers with professionalism and empathy

YOUR ROLE AT SIXT

• In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle
• You work closely with insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner
• You handle inbound and outbound communication via email and phone, providing seamless support throughout the process
• You create orders and reserve the requested vehicles accurately and efficiently
• You act as the key point of contact for customers during stressful situations, delivering calm and effective solutions
• You contribute to a collaborative, international remote team committed to service excellence

YOUR SKILLS MATTER

• Customer Orientation You have an excellent ability to understand and anticipate customer needs, ensuring satisfaction with every interaction
• Language Proficiency You are fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus
• Effective Communication You are open-minded, communicative, and confident in both written and verbal exchanges
• Flexibility You can adapt to a dynamic work environment, including availability for night shifts (22:00–06:00h)
• Teamwork & Collaboration You work effectively within an international team, fostering cooperation and a positive working atmosphere
• Solution-Focused Mindset You quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction

WHAT WE OFFER

• Permanent Contract A stable project with real opportunities for progression
• Attractive Salary and Professional Growth Opportunities Competitive salary of €21,600 gross/year (12 payments), plus €60 telework allowance and a 30% night shift premium for hours between 22:00–06:00h, with professional development opportunities in an international environment
• Flexible Remote Work Model Work from anywhere in Spain with flexible working hours
• Work-Life Balance Enjoy a day off for your birthday and additional vacation days for your SIXT anniversary
• Flexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant card
• Exclusive Employee Benefits Discounts for family and friends on SIXT rentals, plus offers on hotels, stores, Gympass, business schools, and more

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!