SRE Support Analyst

At Sparq, we help companies solve the right problems—not just build more technology.

We’re a modern product engineering partner blending strategy, craftsmanship, and speed to help organizations modernize confidently in the age of AI. From data ecosystems to digital products and AI acceleration, we turn complexity into clarity and ideas into impact.

If you’re driven to build what’s next, lead with empathy, and deliver excellence without ego, you’ll feel right at home at Sparq.

Why you will enjoy Mondays again:

• Opportunity to work alongside a talented, diverse team in a collaborative and creative environment
• Ongoing investment in your growth through training, mentorship, and industry certifications
• Hands-on exposure to cutting-edge technologies across multiple industries
• Recognition programs and employee awards within an inclusive culture that celebrates great work, including our AI Innovators Program
• Remote or hybrid work options
• Competitive salary + bonus opportunities
• Robust benefits package, matching 401(k) plan, and substantial PTO
• Tuition reimbursement

A Day in the Life:

As an SRE Support Analyst, you will help support the day-to-day operational health of a production application platform. You will collaborate with the SRE team, Delivery Manager, and designated technical contacts to monitor systems, respond to incidents, support deployments, and maintain reliable, runbook-driven operations.

• Monitor AWS CloudWatch logs, APM dashboards, alerting queues, and key production components during primary support hours.
• Review the health of cloud infrastructure, APIs, application services, containers, databases, storage, and other supporting AWS resources.
• Triage incoming incidents and support tickets, classify severity levels, follow documented runbooks, and escalate issues when they fall outside known procedures.
• Participate in a shared P1/P2 on-call rotation, acknowledging alerts through PagerDuty or a similar tool and performing initial triage outside primary support hours.
• Actively use AI tools, including Claude through our Anthropic partnership, to streamline tasks, improve the quality of your work, and share best practices with teammates while continuously seeking new ways to integrate AI into your everyday workflows
• Support minor defect corrections in existing Java, React, and JavaScript application code while staying within defined support scope.
• Coordinate production deployments with delivery leadership and technical stakeholders while helping maintain and troubleshoot CI/CD release pipelines.
• Follow established backup and recovery procedures, including restoring from the latest available backup when needed as part of incident resolution.
• Keep troubleshooting documentation current by capturing failure modes, resolution steps, escalation paths, workarounds, and lessons learned from production incidents.
• Collaborate closely with the SRE team to ensure consistent coverage, smooth handoffs, and shared accountability for platform stability.
• Contribute to operational reporting by documenting ticket activity, incident response details, infrastructure observations, and support trends.

What it takes:

• Consultative approach and problem solving skills to successfully align digital solutions with long-term business goals of the client
• Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption within your role
• Commitment to understanding and exceeding client expectations
• Ability to perform project oversight and execution of deliverables
• Flexibility to adapt within a high-growth organization
• Ability to lead, mentor and motivate those around them
• Hunger for continuous learning and professional development
• Intellectual curiosity to provide creative solutions
• Full understanding of the software development life cycle
• Ability to positively impact fellow colleagues through effective leadership, presentations, coaching, etc.
• Desire to work in a team environment
• Good interpersonal, written and verbal communication skills

Regardless of your specific role, we seek individuals who are excited to explore, adopt, and evangelize AI tools and methodologies. If you have experience in AI or a proven track record of rapidly learning and mentoring others on emerging tech, you’ll fit right in.

Equal Employment Opportunity Policy: Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

We are committed to providing equal employment opportunities and believe in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting recruiting@teamsparq.com

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