Staff Product Designer

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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About the team

The Onboarding and Compliance design team serves all Twilio customers by developing key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience. The design team's five product designers offer a diverse range of experience, from early-in-career professionals to seasoned experts.

Job description

See yourself at Twilio

Twilio is seeking a Product Designer (P4) to join our Onboarding and Compliance team. We power real-time business communications and data solutions globally. As a member of this team, you will design key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout North & South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position focuses on designing end-to-end functionality for your product team. You will work alongside other product designers and in lock-step with product and engineering stakeholders, leveraging UX best practices to diverge and converge on solutions. You will be an owner of your work, prioritizing tasks to maximize impact while supporting design and business objectives.

Skills & responsibilities

• Product Strategy: Use customer and product expertise to contribute early and often to your product team's roadmap. Advocate for how work gets prioritized by drawing on your understanding of business goals.
• Craft & Execution: Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences. Utilize and help evolve the design system when needed.
• Research: Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team.
• Teamwork & Communication: Clearly document and articulate decision-making in a way that is easy for different audiences to understand. Independently manage feedback and escalate risks appropriately.
• Leadership: Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team.
• Project Management: Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully.

Qualifications 

Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience: Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams.
• Technical Proficiency: Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions.
• Communication: Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers.
• Twilio Fit: A "Builder" mindset with a track record of driving initiatives forward with resilience and adaptability. 

Desired:

• Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.
• Experience at a SaaS software company serving B2B customers.

Location 

This role will be remote, and based in the USA.

Approximately 5% travel is anticipated. 

What we offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210--$176,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $168,570--$187,300
• Based in the San Francisco Bay area, California: $187,200--208,000
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

 

 

Application deadline information (required for ALL US jobs)

[OPTION A: ALL REQS EXCEPT PIPELINE/EVERGREEN]

Applications for this role are intended to be accepted until {7/10/2026}, but may change based on business needs. 

 

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.