Payments Manager

At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions. This deep-rooted insight is why Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth.

What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually. We believe that where you do business shouldn’t determine your success or ability to scale. We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets.

We're not alone in realising this crucial need; we're backed by world-class investors including Y-Combinator, Quona, and MEVP. With Verto receiving the Milken-Motsepe Prize, appearing on CNBCs list of fastest growing UK companies, the Deloitte Fast 50 and Sifted’s fastest-growing UK tech companies, we are building a seamless cross-border payment future.

Join us as we continue to grow and transform global finance.

Role Overview

As a Payments Manager at Verto, you will be a key player in optimizing and scaling our payment operations. You will be responsible for overseeing the day-to-day execution of payment processes, ensuring efficiency, reliability, and security. This role requires a blend of strategic thinking and hands-on operational management, working closely with various internal teams to drive continuous improvement and support Verto's rapid growth.

What You’ll Be Doing

• Oversee and improve daily payment operations, managing payment queues and ensuring timely and accurate processing of transactions.

• Serve as the primary escalation point for all payment-related incidents, leading swift resolution and conducting root cause analysis to prevent recurrence.

• Develop, document, and implement new operational processes to ensure they are robust, compliant, and scalable for hyper-growth.

• Lead the successful execution of critical payment related projects from initiation to completion, ensuring adherence to timelines and quality standards.

• Analyse key operational data and payment metrics to identify trends, gain insights, and pinpoint areas for improvement.

• Work cross-functionally with product, technology, compliance, and customer success teams to align on strategic objectives and ensure seamless execution.

• Build and maintain strong relationships with internal and external stakeholders, providing clear and concise reports on project status and operational performance.

• Collaborate with engineering and product teams to enhance payment infrastructure, improve reconciliation processes, and expand Verto's global payment capabilities.

• Work closely with Compliance and Risk teams to ensure all payment products and processes meet regulatory standards and mitigate operational risks.

• Contribute to the development and implementation of strategies to prevent fraud and financial crime.

What You Need

• Minimum 5 years payments experience in top financial service or Fintech environments, with demonstrable experience managing a team.

• Proven experience in a payment operation or similar role in a fast-paced environment.

• Demonstrable success in driving and managing payment operation projects, and driving process improvements.

• A strong understanding of cross-border payment systems, multi-currency processes, and FX operations

• Experience with incident management principles and best practices in a real-time payments context.

• Card and/or safeguarding experience is a plus.

• Exceptional analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.

• Strong organisational skills and the ability to manage multiple concurrent workstreams.

• Excellent communication and stakeholder management skills.

• A proactive, detail-oriented, and resilient mindset, comfortable working independently and collaboratively.

• Proficiency of data analysis tools like Excel/Gsheets and SQL.

• Insurance paid by the company

• Health and wellness benefits (with specific added benefits depending on the location of the role)

• Yearly salary review based on inflation, personal and business performance

• Access to entire Udemy’s library

• Budget for professional development courses

• Work-From-Anywhere policy for certain durations

• Integration programme (opportunity to work from our global offices)

• Regular team social events

• Pension scheme (depending on the role location)

• Flexible work arrangements

• Exposure to work with globally distributed teams

• Location specific benefits like car lease policy, cycle to work, gym membership, etc.

• Love asking “why?”

• Value solving problems over just completing tasks

• Understand sync vs. async communication practices

• Thrive in ambiguity and change

• Actively seek feedback

• Prioritise impact over activity

• Are fun to work with - we love good humour!

• Our Core Values: These values reflect our focus, energy, and shared expectations.

  • Champion the Mission: We are driven by curiosity and belief to solve global cross-border payment challenges.

  • Be the Best: We are open, take calculated risks, focus on results, and excel in our work.

  • Work as One: We transparently share failures and successes.

  • Go the Extra Mile: We deliver beyond expectations and achieve the impossible.

  • Customer First: We creatively solve problems and boldly design better experiences for customers.

  • Run with It: We are determined, embrace challenges, own tasks, act swiftly, and deliver results.

• Industry Competitive Compensation & Benefits: We reward employees for their value to the business with competitive compensation and benefits across all locations. This includes performance-based salary reviews, comprehensive health and wellness benefits, generous paid time off, and flexible working arrangements to support your career and life.

Verto is an equal opportunities employer and we value diversity. Anyone seeking employment at Verto is considered based on Merit, Competence, Qualifications and their Talent. We are proud to be a truly international team and we do not discriminate in our hiring process.