(Sr.) Clinical Specialist

Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

1.  Delivers In-Clinic Services                                                                              

Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence.

Number of supported clinics/HCPs will be ~30 but aligned with Affiliate-level strategic need; HCPs will be selected through cross-functional alignment between the National Sales Manager and the AMI Lead.

Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other segments may require support as determined on educational need by the Area & Affiliate AMI Lead.

Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.

2. Supports Education via AMI Digital World                                                   

As a fundamental part of the Facilitation Pathway with a CS, guides HCP educational curricula utilising AA AMI Digital World (AMIDW) to help improve the level of clinical knowledge around AA products for clinicians. This channel is the core AMI offering for Beginner injectors but holds value for all HCPs that a CS interacts with as part of their role.

3. Supports AMI Lead in AMI Event Delivery                                                  

Supports with the delivery of key Affiliate-level AMI events as requested by the AMI Lead. These include, but not limited to, attendance at industry conferences & AMI meetings/workshops & the MD Codes™ Mentee Programme, to engage with customers. This activity also supports CS self-development and upskilling. If the CS has an appropriate clinical qualification, may also be requested to act as ‘First Assist’ for Faculty during live technical workshops.

4.  Supports training & development of more junior CS team members              

Supports AMI Lead and Country Training Manager in the delivery of training & workshops set within the International CS Learner Journeys – ALPHA, BETA, GAMMA & DELTA. This includes in-field coaching and mentoring, acting as a role model for best practice. Will also support the AMI Lead in skills development for the CS team and wider AMI team members as required. From time to time support the International AMI team with delivering sessions during onboarding consolidation workshops where Senior Clinical Specialist expertise is required.

Qualifications

Qualification

• University degree in a clinically based subject specifically medicine, nursing or dentistry but other patient-facing clinical roles may be accepted e.g. physiotherapy, clinical pharmacy
• Experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry and ideally in aesthetics
• Experienced in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions
• Ability to drive a motor vehicle with a valid driver’s license.

And two or more of the following:

• Fluent business English ideal but not essential
• Metrics-driven mindset with experience of tracking activity in a CRM tool
• Intermediate skills in Microsoft Word, Excel, and Outlook
• Advanced skills in PowerPoint.

Other Requirements:

• Travel: 75% of the time, locally, nationally, and potentially internationally including overnight travel; some weekend work may be required periodically.
• Exhibits leadership qualities consistent with AbbVie’s Ways We Work culture.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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