Major Account Manager

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

The Major Account Manager serves as the primary executive relationship owner and strategic commercial leader for a concentrated portfolio of 2-4 high-value Major accounts. This role is responsible for retaining and significantly growing revenue within complex client organizations. The Major Account Manager develops bespoke, multi-year strategic plans designed to expand the organization's footprint, deepen product adoption, and advance partnership maturity. This individual holds clear commercial accountability for the entire account lifecycle, leading cross-functional teams to deliver tailored solutions that secure profitable, long-term growth.

Key Outcomes: 

• Portfolio Revenue Ownership: Own and drive total revenue growth (encompassing both Roadside Assistance and Accident Management lines of business) across a defined, high-impact portfolio of 2-4 Major Accounts.
• Executive Partnership: Build and maintain deep, trust-based relationships with senior and executive-level stakeholders to understand their long-term vision and deepen customer engagement.
• Strategic Account Planning: Develop and execute comprehensive, multi-year strategic account plans designed to not only retain business but to actively expand the organization’s footprint and deepen product adoption.
• Growth & Expansion: Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate complex client needs into opportunities for value expansion.
• Cross-Functional Orchestration: Collaborate closely with Product, Marketing, Client Success, and Solutions Consultants to design and deliver tailored solutions that address specific client challenges.
• Contract Negotiation: Lead complex contract renewals and commercial negotiations, structuring agreements that secure profitable, long-term growth and mitigate risk.
• Strategic Business Reviews: Lead regular Strategic Business Reviews (SBRs) with client leadership to provide data-driven insights, ensure satisfaction, and align on future improvement of delivery.
• Industry Representation: Represent the organization in high-level client meetings and industry forums to strengthen partnerships and market positioning.

Skills, Education and Experience:

EDUCATION:  A Bachelor’s degree in Business, Marketing, or a related field is required. An MBA is considered a plus.

EXPERIENCE: 8-12+ years of experience in Account Management, Enterprise Sales, or Business Development. Demonstrated experience managing multi-product portfolios across enterprise-level accounts. A proven track record of growing accounts through significant expansion and cross-selling initiatives. Experience navigating complex, matrixed client organizations.

ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES): 

• Complex Relationship Navigation: Strong relationship-builder with the ability to navigate and influence stakeholders within multiple complex client organizations simultaneously.
• Strategic Business Acumen: Possesses solid business insight; able to identify sophisticated growth levers, understand client P&L pressures, and propose appropriate, high-value solutions.
• Cross-Functional Collaboration: A collaborative operator who works effectively across internal teams (Product, Marketing, Solutions) to deliver client success without needing direct authority.
• Strategic Negotiation & Communication: An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in high-stakes commercial discussions.
• Results Discipline: Results-oriented and disciplined, demonstrating strong skills in pipeline management and long-term account planning.
• Value Articulation: Ability to move beyond feature selling to articulate the strategic business value and ROI of the partnership to executive audiences.

WORKING RELATIONSHIPS:  This role collaborates deeply with Solutions Consultants, Client Success Managers (Major/Strategic levels), Product Management, and Marketing. External interactions are primarily with Senior Director, VP, and C-level client stakeholders.

ADDITIONAL REQUIREMENTS: Willingness to travel as required for strategic client engagements, QBRs, and industry events.

Hiring In:

• United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia

The anticipated closing date to submit applications for this role is October 18th, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being: 

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
  • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.