Director of Client Relations

 

 

 

This role manages the full sales process to secure new programs while building and nurturing strong client relationships that support satisfaction, retention, and growth. It tracks pipeline progress, collaborates closely with cross-functional leaders to align on client engagement, and ensures timely, proactive communication. The position contributes to sustainable program expansion by maintaining a positive client experience and surfacing potential gaps early.  This leader will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to growth excellence for their scope.   

Important Details

• Bachelor’s Degree required. 
• Full time, 40 hours per week. 
• Remote position open to candidates across all U.S. time zones; primary territory within the Pacific Time Zone. 
• 2 to 4 years experience in multifamily or industry marketing, sales, business development or recruiting experience.
• Vendor experience in advertising or marketing within the multifamily industry is a plus.
• Experience in customer service, recruiting, marketing, or business operations
• Proficiency in Microsoft Office, HubSpot, and Asana.
• Able to travel up to 8 times a year for retreats, summits, and other industry events.

 

Responsibilities: 

1. Execute the full sales process – Manage the full sales process to close deals that result in new programs, where activity is documented and organizational growth objectives are supported.  
2. Build and maintain client relationships – Establish and nurture relationships with new and existing clients to ensure satisfaction, retention, and expansion opportunities. 
3. Support pipeline and progress tracking – Monitor client engagement and sales progress, surfacing potential gaps or delays to keep deals on track. 
4. Collaborate cross-functionally – Partner with the VP, Growth/ Sr. Director, Client Relations and program management team to support execution, align on client engagement, and ensure sustainable program expansion. 
5. Drive client experience and outcomes – Maintain consistent, warm, and proactive communication with clients, responding within 1 business day, to ensure a positive experience and successful program outcomes. 

  SUCCESS FACTORS

• Model Apartment Life's core values and adhere to growth best practices.
• Collective performance of the growth team, and client relations in particular, as measured through a growing number of open properties and prospective coordinators to serve in these communities.

 

COMPETENCIES 

The physical and mental competencies necessary to execute the requirements and be successful in this role are:

• Operate out of HubSpot to ensure tracking of communication and strategic campaigns.
• Excellent communication skills (verbal/written/typing)
• People management skills
• Networking skills
• Customer service skills
• Time-management/Organization
• Conflict resolution
• Professionalism
• Tech/Computer Skills
• Strategic thinking