Customer Success Manager - EMEA (Remote)

What is Storyly?
 
Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites.

From the newest products to promotions, from instant campaigns to long term user education Storyly seamlessly improves user engagement with interactive, personalized, social-native formats such as in-app stories like Instagram, vertical video feeds like Tiktok and many more.

Marketers are able to publish content themselves in minutes, without an engineering ticket. While Storyly handles all image and video traffic at an a always ready at scale, offering peace of mind and server cost efficiency.

Retailers use it to turn browsing into buying. Banks and fintechs use it to make deep product portfolios visible at the moment of attention. Sportsbook and casino operators use it to give a promotional calendar somewhere to live beyond a four-slot homepage.

Storyly is trusted by 400+ brands across 40+ countries including industry leaders such as  Sephora, NEXT, Stradivarius, Parfois, Coca-Cola, Bank Hapoalim, Leumi Bank & Strauss, tbi Bank, Turkish Airlines, Gulf Airlines, Kapital Bank, William Hill and BOYLE Sports.

Storyly also holds a Leader position across categories like Content Distribution, Content Creation, eCommerce Personalization and Mobile Marketing in G2. In 2026 Storyly is also named as the Interactive Content Platform of the Year by Martech Breakthrough Awards.

Headquartered in New York, Stroryly has teams in London, Amsterdam, Zurich, Buenos Aires and Istanbul.
 
The easiest way to explore Storyly is to check out www.storyly.io
 
What You Do
 
On a daily basis, you’ll be working with global scale brands, app owners, to make sure they get the best out of Storyly features. This involves, creating content strategies or best practices based on their goals & objectives, analyzing the performance of their content on Storyly to maximize the value, exploring the mobile marketing world to generate new insights and inspirations for the customers, eventually targeting churn zero and maximum customer satisfaction.
 
Within one day, the Storyly customer success manager can present a demo to a big multinational bank, can work on the content strategy with a multi-country content platform app, can create a case study out of the conversion-boosting impacts of Storyly for an e-commerce giant, or renew the contract of a major fintech app by showing them why Storyly is indispensable for their success.

Responsibilities
Achieve zero churn with assigned customer accounts Follow up on the activities of the customers through Storyly dashboard, proactively investigate whether they benefit from the product fully, and offer them alternative use scenarios accordingly with “churn zero” as the main KPI Design and present custom product demonstrations based on the requirements Create custom slide decks to assist proof-of-concept efforts when necessary Be responsible for the overall account management of Storyly customers, from follow-ups to custom problem solving, etc. Be responsible for following up on the sign-ups of Storyly to proactively engage them with the product. Be an active crawler for and creator of alternative best-practices of Storyly features for current, and potential customers for inspiration. Actively track & respond to questions and requests coming through the Intercom. Be able to identify the problem category and to whom to direct it within the team (whether it’s a bug fix, or a product feature request, etc.) Analyze the performance of Storyly, through the analytic tools of the Storyly users (including but not limited to Google Analytics, Firebase, Mixed Panel, and Amplitude), and generate actionable insights to maximize the benefit that users get from Storyly. Represent Storyly at local relevant events, visit customers when necessary or beneficial to do so.

Who You Are
You are experienced with improving in-app user engagement on mobile apps At least 2 years experience in customer success and customer onboarding process You have 2 or more years of experience working at mobile attribution partners (MMPs), or mobile engagement analytics vendors, or e-commerce retail apps with a background in customer success Although an engineering degree is not required, you are mobile tech-savvy and can explain terms like SDKs, APIs, engagement metrics, user segmentation, or limitations of certain mobile operating systems You are proficient in Excel and familiar with mobile analytic tools like Braze, Clevertap, Google Analytics, Firebase, Amplitude and similar. You have excellent written and verbal communication skills related to managing customers and projects You enjoy learning as well as sharing new information You have experience in creative strategy building and product use case building As a customer engagement manager, you are well organized and you can plan proactively with attention to detail You have native level communication skills in English and in Hebrew

It's a plus if you've one or more of the following:
Experience with mobile CRM tools, analytical tools, engagement tools Experience in marketing, branding campaigns Experience in the strategy department in creative agencies Experience in verticals such as e-commerce, finance, and utility Experience in the loyalty sector