Revenue Operations Staff Systems Engineer

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
 
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
 
For more information, visit arcadia.io.
 
Why This Role Is Important to Arcadia
We are seeking a Revenue Operations Staff Systems Engineer who combines Salesforce administration, business systems engineering, integrations, automation, and AI-enabled workflow design. This role owns the architecture and operation of Arcadia’s go-to-market (GTM) technology ecosystem—including Salesforce, Planhat, RocketLane, AI agents, workflow automation platforms, and associated integrations. 
Arcadia’s go-to-market and customer operations teams run on a connected stack that directly shapes how we win, onboard, serve, and retain customers. Salesforce anchors the commercial engine, Planhat powers customer success, and RocketLane will run customer onboarding and implementation. This role exists to own that stack end-to-end—design, build, deployment, and ongoing administration—so Sales, Marketing, and Operations teams can scale with confidence. 
This is a hands-on role blending systems administration with systems engineering, reporting to the Director of Corporate IT. The person in this seat is the technical owner for GTM and Customer Operations platforms and the AI agents and automations built on top of them. The specific tools will evolve as this space changes quickly—the constant is ownership of the systems that GTM and Customer Operations depend on. 
What Success Looks Like
In 3 months
Take formal ownership of Salesforce, Planhat, and GTM and Customer Operations tooling, including administration, user access, and the enhancement intake queue
Deliver a Salesforce health assessment documenting technical debt, data quality gaps, unused or conflicting automation, and a prioritized remediation roadmap
Establish a clear request and release process for changes across the stack, with documentation and basic change control
Ship an initial set of quick-win improvements that reduce manual effort for GTM and Customer Operations teams
 In 6 months

What You'll Be Doing
Platform Administration Salesforce. Serve as administrator and engineer for Salesforce, owning configuration, security and access model, objects and fields, flows and automation, reporting, and ongoing platform health. Lead a structured overhaul to retire technical debt and improve reliability Planhat. Maintain and extend the Planhat customer success platform, including health scores, playbooks, lifecycle workflows, dashboards, and integrations RocketLane. Act as a key technical resource on the RocketLane implementation—contributing to design, build, configuration, integration, and rollout for customer onboarding and implementation workflows Additional tools. Administer and support other GTM and Customer Operations platforms as the stack evolves, including marketing, enablement, and operations tooling Design, Build, and Deploy Solution design. Translate process needs from Sales, Marketing, and Operations into well-structured system designs, balancing native configuration, automation, and integration Build and configure. Build, configure, and test new capabilities across the stack—from declarative automation through to integrations and custom logic Deployment and release. Own deployment and release across environments with appropriate change control, testing, and rollback planning Documentation. Maintain clear documentation, runbooks, and configuration records so systems remain supportable as the team and stack grow AI Agents and Automation Agent and bot development. Design, build, and support AI agents and bots that serve GTM and Customer Operations teams, automating routine workflows and surfacing insights from systems of record Workflow automation. Build automations that reduce manual effort across the stack using native platform tools, integration platforms, and scripting as appropriate Responsible use. Develop AI capabilities with human oversight, monitoring, and alignment to Arcadia’s AI acceptable use and governance standards Integrations and Data Integrations. Build and maintain integrations across the GTM and Customer Operations stack, connecting Salesforce, Planhat, RocketLane, and downstream systems through APIs, integration platforms, or middleware Data quality. Improve data quality and consistency across platforms, including deduplication, field governance, and reliable synchronization between systems Reporting. Deliver the reporting and dashboards that Sales, Marketing, Operations, and Customer Success leaders rely on to run the business Support and Enablement User support. Provide responsive administration and support for users across supported teams, including access provisioning, troubleshooting, and request intake Enablement. Train users and create enablement materials so teams get full value from the platforms Partnership. Work closely with business stakeholders and Corporate IT to prioritize work, set expectations, and keep systems aligned to how teams actually operate

What You'll Bring
Bachelor’s degree in a related field, or equivalent professional experience 5+ years administering and configuring SaaS business platforms in a GTM, sales operations, marketing operations, or customer operations context Hands-on Salesforce administration and configuration experience, including the security model, automation, data model, and reporting. Experience leading a cleanup or overhaul of an existing org is strongly preferred Demonstrated experience across the full lifecycle of system work: design, build, deployment, and ongoing administration Experience building and maintaining integrations between SaaS platforms using APIs, integration platforms, or middleware Experience building automations and, ideally, AI agents or bots that support business teams Ability to partner directly with Sales, Marketing, and Operations stakeholders to translate process needs into reliable systems Strong troubleshooting, documentation, and prioritization skills, with the ability to manage a queue of competing requests. Adaptability in a fast-changing tooling environment, with a track record of picking up new platforms quickly

Would Love For You To Have
Salesforce Administrator certification; Advanced Administrator or Platform App Builder a plus Hands-on experience with Planhat or a comparable customer success platform such as Gainsight or Totango Experience implementing or administering RocketLane or a comparable PSA or onboarding platform Experience building AI agents or assistants using LLMs or agentic frameworks, with attention to governance and human-in-the-loop controls Familiarity with marketing automation, CPQ, or revenue operations tooling Experience integrating GTM systems with finance or ERP platforms such as NetSuite Background in a SaaS or healthcare technology environment Experience working within compliance obligations such as HIPAA, SOC 2, or ISO 27001 Experience with tools and contexts such as: Salesforce, Planhat, RocketLane, OpenAI, Claude, AI Agents, REST APIs, GraphQL, Webhooks, Workato, Zapier, SQL, Business Intelligence, Revenue Operations, Customer Success Platforms

What You'll Get
A role with real ownership of the systems that power Arcadia’s go-to-market and customer operations A flexible, remote friendly company with personality and heart Competitive compensation and strong benefits, including Flexible Time Off Employee-driven programs and initiatives for personal and professional development Membership in the talented, energized, diverse, and purpose-driven Arcadian Community Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care.

About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.