Customer Support & Virtual Assistant

What We're Looking For
We're looking for someone who is curious, patient, technically comfortable, and genuinely enjoys helping people. You don't need to be a technical expert or software developer. What's more important is that you're comfortable with technology and can quickly understand how different platforms work. Essential: ● Excellent written and spoken English. ● Previous experience in customer support, virtual assistance, administration, or a similar role. ● Comfortable troubleshooting basic technical issues. ● Confident navigating software, logins, 2FA, screen sharing, and online platforms. ● Strong communication and problem-solving skills. ● Highly organised with excellent attention to detail. ● Patient and empathetic when dealing with customers who may struggle with technology. ● Curious and willing to learn new systems and software quickly. ● Comfortable working independently and taking initiative.

Nice to Have:
● Experience using Salesforce. ● Experience with HubSpot. ● Experience with Monday.com. ● Experience with Microsoft Teams. ● Previous experience working with AI tools such as Claude or ChatGPT. ● Experience supporting customers within the construction, technology, or consulting industries.