Customer Success Manager

Who We Are 

Athos Commerce enables ecommerce and digital marketing teams greater control over how their  products are found, merchandised, and sold—on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized  product data syndication, A/B Testing, and marketplace/social commerce performance. 

We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG  Equity and supported by a global team across North America, Europe, and APAC, we are building  practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and  product visibility across every touchpoint.

Who You Are 

• A customer-focused professional who is passionate about helping clients achieve business  success. 
• A self-starter who thrives in a fast-paced environment with minimal supervision. 
• An excellent communicator who can build trust and long-lasting relationships with customers. 
• A proactive problem solver with strong analytical and organizational skills. 
• Someone who enjoys collaborating across teams to deliver exceptional customer  experiences. 
• A results-oriented individual who is motivated by customer growth, retention, and success.
• Adaptable, resilient, and comfortable navigating complex customer situations. 
• Passionate about ecommerce, digital commerce technologies, and continuous learning.

What You'll Do 

As a Customer Success Manager, you will be responsible for managing and growing relationships  with Athos Commerce customers throughout their lifecycle. You will serve as a trusted advisor,  helping customers maximize the value of our AI-powered ecommerce solutions while driving  adoption, retention, and long-term success. 

In this role, you will collaborate closely with Product, Support, Implementation, and Sales teams to  deliver exceptional customer experiences. You will play a key role in ensuring customers achieve  their business objectives while contributing to Athos Commerce's growth and customer satisfaction  goals. 

How You Will Succeed

• Manage strategic relationships with assigned customers and act as their primary point of  contact. 
• Drive product adoption, engagement, and optimization across customer accounts.
• Conduct onboarding sessions and training programs to ensure successful implementation and  platform utilization. 
• Partner with customers to understand their business goals and align Athos Commerce  solutions to support those objectives. 
• Monitor customer health and proactively identify risks, opportunities, and areas for  improvement. 
• Collaborate with Product, Engineering, Support, and Implementation teams to resolve  customer issues and enhance the customer experience. 
• Support renewal conversations and identify opportunities for account growth, upselling, and  cross-selling. 
• Gather customer feedback and represent the voice of the customer internally to influence  product enhancements and roadmap discussions. 
• Develop customer advocates through testimonials, case studies, references, and product  reviews. 
• Maintain accurate customer records, account plans, and engagement activities within CRM  and customer success platforms. 

What We're Looking For 

• 2+ years of experience in Customer Success, Account Management, Business Development,  or another client-facing role within a SaaS or ecommerce environment.
• Experience supporting ecommerce platforms, digital commerce solutions, or retail technology  customers is preferred. 
• Proven track record of building strong customer relationships and driving customer retention. • Strong communication, presentation, and stakeholder management skills. • Excellent problem-solving and analytical abilities. 
• Ability to manage multiple customer accounts and priorities simultaneously. • Experience working with cross-functional teams in a collaborative environment. 
• Understanding of ecommerce merchandising, search, personalization, or digital commerce  technologies is a plus. 
• Basic knowledge of HTML, CSS, and JavaScript is desirable but not required.
•  Bachelor's degree in Business, Marketing, Technology, or a related field preferred. 

Benefits and Company Perks 

•  24 PTOs in a calendar year 
•  Company-paid Health Insurance 
•  Company-paid Short Term and Long Term Disability coverage 
•  Company-paid Accidental Insurance 
•  Company-paid Learning & Development (L&D) programmes 
•  Flexible work environment – work from home, office, or hybrid 
•  Collaborative and innovation-driven work culture 
•  Opportunity to work on cutting-edge AI-powered ecommerce technology 

Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from  discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and  perspectives are essential in cultivating an inclusive culture and building an innovative, successful  organization. All qualified applicants are considered for employment, without regard to age, race,  color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any  other protected status. If you require accommodation during the application process, please don't  hesitate to contact us.