Network Success Manager

About Bazaarvoice
 
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
 
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
 
Our brand promise : closing the gap between brands and consumers.
 
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
 
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice Network Services is seeking a highly motivated and analytical Network Success Manager to join our Network Operations team. This critical, full-time role is responsible for executing the end-to-end syndication enablement workflow, specifically focusing on both Vetting and Product Matching processes, while driving operational improvements. The ideal candidate balances hands-on technical execution with proactive initiative ownership, ensuring high network data integrity and seamless access to trusted consumer content. This individual will manage incoming requests, handle baseline configuration and troubleshooting, maintain team documentation, and support cross-functional operational projects to elevate team efficiency.

What You'll Do:
Own, review, and process incoming client syndication and enablement requests from internal colleagues and external clients, assigning them to appropriate queues. Research and analyze enablement requests, verifying client authorizations and contractual limitations via Salesforce to ensure high network data integrity. Set up and map client configurations for syndication utilizing internal tools, validating that configurations are fully accurate and optimizing source content for eligible reviews. Utilize internal systems and tools to identify, diagnose, and resolve low-to-medium complexity configuration and mapping errors. Directly assist in managing and clearing work queues during periods of high volume or critical coverage needs. Maintain internal processes, standard workflows, and operational playbooks that support standard embedded implementation enablement, support escalations, and paid Network Services offers. Manage assigned operational and strategic initiatives, driving them from initiation to completion through focused individual effort and collaboration. Utilize strategic tools, ticketing systems, and operational data to analyze trends, monitor queue health, and deliver insights that inform team volume goals and process improvements. Provide clear guidance and operational recommendations on non-standard syndication requests within the scope of team workflows Cross-Functional Collaboration: Proactively collaborate with cross-functional teams to contribute to process improvements impacting broader network operations and the delivery of Network-aware offerings. Facilitate and present internal training sessions, clearly explaining syndication offerings, process modifications, and workflow changes as required. Step in to provide hands-on assistance to support delivery and assist with client-facing training sessions when necessary to resolve issues.

What You'll Need:
Highly detail-oriented with an innate focus on precision, data integrity, and figuring out what makes things tick. Possesses excellent communication tactics, allowing both internal colleagues and external clients to fully grasp technical issues, workflow logic, and resolution requirements. Adept at prioritizing and managing multiple tasks and initiatives within a fast-paced, dynamic environment. Demonstrates the agility to go above and beyond to surpass expectations and assist the team with impromptu or escalated projects. 2–3 years of professional experience in technical operations, data analysis, or a related workflow/technical support capacity. Proficiency with Salesforce and/or JIRA ticketing and workflow management systems. Demonstrated experience with data verification, mapping, playbook maintenance, or system configuration troubleshooting. Strong organizational and project management skills with a proven track record of driving assigned initiatives from start to finish. Bachelor’s Degree (or equivalent practical job experience). Must be authorized to work in the U.S..

Why join Bazaarvoice?
 
Customer is key
We see our own success through our customers’ outcomes.  
We approach every situation with a customer first mindset.
 
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA. 
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
 
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity. 
We love what we do, and because we’re laser focused on our mission.
 
Innovation over Imitation
We seek to innovate as we are not content with the status quo. 
We embrace agility and experimentation as an advantage.
 
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives. 
We champion what’s best for Bazaarvoice before individuals or teams.  
As a stronger company we build a stronger community.
 
 
Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.  
 
 
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
 
 
As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent.