Membership & Supply Chain Coordinator

Starting Date: ASAP

Contract type: Full-time and open-ended

Location: Hanoi/HCMC, Vietnam

Application closing date: 11th September 2026

If we receive a high volume of applications, we may close this vacancy earlier than the advertised deadline, so we encourage you to apply as soon as possible.

About the Job 

The Membership & Supply Chain Coordinator plays a critical role in strengthening Better Cotton's engagement with members and supply chain actors across the Far East Asia and Australasia (FEAA) region. The role is responsible for managing the full membership lifecycle, supporting supply chain operations, coordinating stakeholder engagement activities, and ensuring effective delivery of Better Cotton's Chain of Custody (CoC) and traceability systems. Through excellent coordination, administration, and stakeholder support, this position contributes directly to operational excellence, member satisfaction, and the advancement of sustainable cotton supply chains.

Are you purpose-led and ready to embark on a journey to shape the future of sustainable cotton? Join us at Better Cotton as a Membership & Supply Chain Coordinator and support a global network responsible for driving sustainable cotton production and traceability across international supply chains. Better Cotton supports more sustainable farming practices and improved livelihoods for millions of cotton farmers around the world.

The Challenge

Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, achieving significant reductions in synthetic pesticide use, improving soil health across our network, increasing farm income, and supporting women's empowerment among farmers and farm workers.

As a Membership & Supply Chain Coordinator, you will play an important role in supporting the effective implementation of Better Cotton's membership, supply chain, certification transition, and traceability programmes across the FEAA region. You will work closely with suppliers, members, internal teams, and external stakeholders to ensure high-quality service delivery, accurate data management, and successful stakeholder engagement.

Responsibilities

We are seeking a motivated Membership & Supply Chain Coordinator to join our Demand & Engagement / Supply Chain Operations Team. In this role, you will be responsible for:

1. Managing the end-to-end membership process, including application reviews, due diligence checks, onboarding, data entry, and membership status tracking.
2. Supporting the implementation of Chain of Custody (CoC), certification transition, and traceability programmes across the FEAA region.
3. Maintaining accurate records in CRM and SharePoint systems and ensuring membership and supplier information is current and accessible.
4. Organising and delivering member engagement activities, including webinars, annual meetings, trade fairs, virtual events, and stakeholder visits.
5. Coordinating invoicing, payment tracking, account updates, and membership renewals in collaboration with internal finance teams.
6. Preparing reports, presentations, and stakeholder communications while supporting continuous improvement across supply chain operations and stakeholder experience.

Experience

We are looking for a candidate with the following skills, knowledge, and experience.

Essential

1. Bachelor's degree in Business Administration, Commerce, Supply Chain Management, or a related discipline.
2. 4-6 years of experience in membership services, client relationship management, supply chain coordination, or a similar role.
3. Experience managing stakeholder relationships, administrative processes, data management, and operational coordination.
4. Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities and deadlines
5. Fluent English and Vietnamese language skills with excellent written and verbal communication abilities.

Desirable

1. Experience within the textile, apparel, sustainability, agricultural, or certification sectors.
2. Experience supporting Chain of Custody, traceability, certification, or supply chain assurance programmes
3. Working knowledge of CRM and ERP systems, particularly Salesforce and SharePoint.
4. Experience coordinating online and in-person events, webinars, and stakeholder engagement activities.
5. Knowledge of regional languages within the Far East Asia and Australasia region.

What we offer 

- Remote Working

- Flexible working, with core hours from 10 am to 4 pm local time

- Continuous learning and development

- Pension scheme

- A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home

- Enhanced parental benefits

- The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week) and will be based in Vietnam. Better Cotton Initiative offers flexible working, with core hours being 10 am – 4 pm.  The position will require international travel.

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 11th September 2026 via the application link. 

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton Initiative. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

Better Cotton Initiative does not use artificial intelligence or in its hiring process. Every application is reviewed by our Talent Acquisition team and relevant hiring managers to ensure a fair and human-led assessment experience.

Our hiring process

Initial Screening:

Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.

Interviews:

If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton Initiative may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position.

Assessment and Testing: 

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes.

Reference Checks: 

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton Initiative to provide insights into their performance and capabilities.

Offer stage:

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover.

About Better Cotton Initiative

Better Cotton Initiative is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world’s cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.

About our Values

The post holder will be expected to operate in line with our workplace values which are:  

• Trustworthy (including honest, transparent, credible) 
• As having Integrity (including responsible, authentic) 
• Positive (including problem-solving, pragmatic) 
• Engaging (including adaptable, inclusive, holistic) 
• Daring (including courageous, innovative, game-changing)  

Being you @ Better Cotton Initiative

Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.