Join the BlackCloak CSOC Talent Community - Enterprise Relationship Manager (ERM)

Our Client Security Operations Center protects members around the clock, and Client Success Managers are how members experience that protection. In this role you communicate directly with clients by phone, video conference, and email. You own the relationship after onboarding, guide clients through their security posture, translate technical risk into plain language, and drive successful adoption of the BlackCloak platform.
You work closely with our Account, Value, Product, and Cyber teams so the experience with BlackCloak is seamless from the very beginning. You also take part in the work that drives ongoing value for every client.
You take real pride in delivering outstanding, memorable experiences, and you want to delight clients every time. You are eager to deepen your knowledge of cybersecurity and privacy, and this is a place to do that.
You are not applying to a specific role here. You are telling us what you do and what you want next, so we contact you when there is a real match.
Here is how it works. We review every submission. We tag your areas of interest so the right recruiter finds you. When a role opens that fits, we contact you directly, and you can opt out of updates any time.
Tell us about yourself below.

What you would do
Build and maintain relationships with enterprise clients, and learn their primary needs so you can support their cybersecurity efforts Partner with our Sales, Delivery, and Security teams to support seamless onboarding and implementation of BlackCloak solutions Provide ongoing support so clients get the most value from our services, and communicate updates and utilization highlights along the way Monitor client accounts, identify potential issues early, and recommend solutions Gather client feedback and share insight with internal teams to improve the product and the overall client experience Use our CRM to track activity, analyze data, and identify trends Support key metrics such as Net Revenue Retention (NRR), logo retention, onboarding, and utilization

What you need to be successful
Two or more years in a customer success or account management role, ideally with enterprise clients Bachelor's degree in a relevant field, with an advanced degree a plus Familiarity with cybersecurity and privacy concepts Strong communication and interpersonal skills, with the ability to gather and interpret information to support client success Motivated to deliver great results and able to work with some independence Strong organizational and time management skills Willingness to travel to meet with clients when necessary

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