Payment Conversion Specialist

Company Description

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients.

Job Description

Our client is a leading financial services organization supporting businesses with commercial payment solutions.  They are seeking a Supplier Enablement Specialist to help business customers transition supplier payments from traditional paper checks to electronic payment methods, including commercial card and ACH.

In this role, you will conduct supplier outreach, explain approved electronic payment options, facilitate enrollment, and coordinate with business customers and internal teams to resolve questions and manage exceptions.  The ideal candidate brings direct supplier enablement experience, professional phone and email communication skills, and the ability to manage a high volume of cases accurately while supporting broader payment conversion goals.

The Details:

• Location: Remote (must be able to work across U.S. time zones)
• Duration: Approximately a 12-month consulting role with the possibility of extension (must be able to work on Blend’s W2 without sponsorship)
• Benefits: We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Pretax Commuter Benefits, and an incredibly supportive team cheering you on!

What you’ll do:

Supplier Outreach & Electronic Payment Conversion

• Conduct proactive outbound phone and email outreach to suppliers assigned to payment conversion campaigns.
• Explain approved electronic payment options, their benefits, and applicable program requirements.
• Communicate with each business customer's payment strategy and relevant operating guidelines clearly and professionally.
• Answer supplier questions, address common concerns, and help suppliers understand the steps required to adopt electronic payment methods.
• Manage follow-up activities to move each supplier through enrollment, closure, or formal handoff.
• Support campaign objectives by encouraging supplier participation and adoption of electronic payment solutions.

Supplier Research & Stakeholder Coordination

• Review assigned supplier records and verify available contact information and payment details.
• Research supplier questions and provide timely, accurate responses within established guidelines.
• Coordinate communication among business customers, suppliers, and internal financial institution teams.
• Identify questions or situations that fall outside standard procedures and route them to the appropriate team.
• Escalate commercial, technical, policy, compliance, and other nonstandard issues as needed.

Enrollment, Documentation & Case Management

• Enroll suppliers when their circumstances align with established operating procedures and approved guidelines.
• Identify exceptions and route nonstandard enrollment requests to the designated team for review and resolution.
• Maintain accurate records of supplier outreach, responses, enrollment progress, follow-up requirements, and final case status.
• Track assigned cases through completion or handoff, ensuring appropriate documentation and follow-through.
• Provide accurate activity data to support monthly reporting, campaign tracking, and overall program performance.
• Manage multiple supplier cases and follow-up activities while maintaining productivity, accuracy, and attention to detail.

Compliance & Quality

• Follow applicable policies, procedures, operating guides, regulatory requirements, and quality standards.
• Apply approved solutions consistently and recognize when additional review or escalation is required.
• Maintain accurate records and documentation in a regulated financial services environment.
• Balance productivity and responsiveness with careful execution across repetitive, high-volume workflows.
• Work independently while following client priorities, established processes, and escalation procedures.

Qualifications

Education & Experience

• 5+ years of experience in client service, sales, operations, financial services, payments, or a related field.
• At least 2 years of direct supplier enablement experience supporting electronic payment adoption.
• Professional outbound calling or sales experience, including the ability to communicate effectively with business contacts.
• Experience in supporting supplier onboarding, business payments, commercial cards, ACH, Treasury Management, accounts payable, or payment conversion initiatives is preferred.
• Experience working with a bank, payment provider, fintech organization, or large corporate payments program is a plus.
• Experience in a regulated or compliance-driven environment is preferred.

Technical & Operational Skills

• Moderate Microsoft Excel proficiency, including formulas, filtering, sorting, and formatting.
• Experience using CRM systems, call-tracking platforms, workflow tools, or case-management systems.
• Ability to review records, research questions, apply approved solutions, and maintain accurate documentation.
• Strong organizational skills and the ability to manage multiple cases, follow-ups, and competing priorities.
• Ability to meet deadlines while maintaining quality and attention to detail.

Communication & Professional Skills

• Strong verbal communication skills and a professional, confident telephone manner.
• Clear and effective business email writing and stakeholder communication skills.
• Ability to explain processes and payment options in straightforward, easy-to-understand terms.
• Strong problem-solving skills and the judgment to distinguish routine questions from issues requiring escalation.
• Ability to work independently while collaborating effectively with suppliers, business customers, and internal teams.
• Reliable follow-through, attention to detail, and a consistent focus on service quality and campaign goals.

Additional Information

The starting pay rate for this role is $40.00 per hour.  Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.

A diverse workforce is a strong workforce
To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team.

BLEND360 is an equal opportunity employer.