Senior IT Operations Manager

Brigit · Full-time · Posted 6d ago

Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!

Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:

Role overview

Brigit is looking for a Senior IT Operations Manager to build, mature, and scale our internal IT Operations function. You'll partner closely with our VP of Engineering, Security, Compliance, and People teams to develop and execute Brigit's IT strategy. While you'll oversee one IT Support Specialist responsible for day-to-day help desk operations, this role is primarily focused on building scalable processes, improving security and compliance, driving automation, and ensuring operational excellence as Brigit continues to grow.

We're looking for someone who enjoys creating structure where it doesn't yet exist-someone who is a builder, a problem solver, and a hands-on leader who takes ownership, drives execution, and isn't afraid to roll up their sleeves to get things done.

What you’ll be doing

Day-to-Day IT Operations
- Own Brigit's day-to-day IT Operations strategy while partnering with our IT Support Specialist on daily support activities, providing mentorship, coaching, and prioritization
- Work with our MSP to provision hardware and manage user onboarding and offboarding
- Own VPN infrastructure - troubleshoot connectivity issues and manage certificate-based device access
- Ensure compliance and consistent adherence to existing IT policies and procedures and develop/mature policies where they don’t exist
- Review and update our IT Risk assessment on a quarterly basis
Identity & Access Management
- Own Identity & Access Management (IAM) across Brigit
- Administer and continuously improve our Single Sign-On (SSO) environment with Okta, including SAML, SCIM, provisioning, deprovisioning, and role-based access control
Security Infrastructure & Operations
- Implement and maintain security configurations across software, hardware, and cloud infrastructure in line with audit standards
- Manage security tooling: firewalls, SIEM, and intrusion detection/prevention systems
- Evaluate new technologies that improve security, scalability, automation, and the employee experience
- Serve as Brigit's IT/security point of contact with our parent company (Upbound) and affiliated brands - coordinating incident communication, aligning on policies, and pushing back where needed
IT Audit Management & Support
- Serve as primary liaison for third-party IT audits (SOC I & II, PCI, penetration tests, SOX) in partnership with our compliance team
- Drive remediation planning for any audit findings
Incident Management
- Participate in and help improve Brigit's incident response process
- Define escalation paths, classification standards, and post-incident review practices
Documentation & Operational Excellence
- Own the creation, refinement, maintenance, and governance of all IT documentation, including system architecture docs, SOPs, operational runbooks, onboarding/offboarding documentation, knowledge base articles, and internal IT policies
- Develop and improve our Jira-based internal help desk, including process improvements and automation
- Establish documentation standards that improve consistency, knowledge sharing, audit readiness, and operational maturity
- Identify gaps in existing documentation and proactively build scalable processes where none currently exist
Collaboration & Training
- Partner with Engineering to strengthen authentication, access controls, and security best practices across the organization
- Conduct internal security training to promote security awareness across the company
- Build trusted relationships with vendors, external partners, and third-party auditors to continuously assess and improve Brigit's security posture and IT ecosystem
- Contribute to Brigit’s internal AI task force from an IT and security lens

What you have

6+ years of experience in IT, with 2+ years at a fast-growing tech company or startup environment required
Bachelor’s degree in Computer Science, Information Technology, Management Information Systems (MIS), or related field
Hands-on experience with cloud infrastructure (ideally GCP).
Experience managing an IDP Platform such as Okta
Experience managing a managed service provider (MSP) such as Rippling
Experience with Jira for help desk or project management is a plus
Experience serving as the IT lead or primary liaison during SOC 1, SOC 2, PCI, penetration testing, or similar compliance audits.
Strong understanding of security frameworks such as NIST, ISO 27001, or similar.
Experience with implementing security tools and monitoring systems.
Excellent communication and leadership skills, with the ability to work cross-functionally.
Ability to balance long-term strategic initiatives with day-to-day operational needs.
Certifications such as CISSP, CISM, or equivalent are a plus.

Location

NYC/NJ Candidates: If you are located within reasonable commuting distance to the NYC office, the expectation would be a hybrid onsite schedule of 3x per week.
Remote candidates: Travel to NYC for 1 week per month would be required.

Compensation

The anticipated annual base salary for this position is $135,000 - $160,000. This range does not include any other compensation components or other benefits for which an individual may be eligible (other benefits listed below). The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our benefits and team

Medical, dental, and vision insurance
Flexible PTO Policy
401k plan
Paid Parental Leave
Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace Care for covered virtual therapy sessions and unlimited on demand health support
Monthly reimbursements to use against wifi and cell phone bills
Annual reimbursement for Learning & Development
Help hard working Americans build a brighter financial future
High-growth company
A dynamic, flexible and collaborative start-up work environment with a highly talented team

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.

Disclosures:

For information on our data privacy policies, see the Brigit California Personnel Privacy Policy.
Brigit uses E-Verify for employment authorization. See the E-Verify and Department of Justice websites for more details.

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