Jr. Customer Service Officer (Remote)

Responsibilities:
Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps (official TG, Whatsapp, Discord etc.) Monitor, review, and process merchant payments accurately within the agreed service level as applicable Coordination with internal support and team members to handle transaction related issues Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required Perform other tasks and duties to be assigned by Supervisor

Requirements:
2 years of experience as Customer Service in Crypto, FinTech, or Banking Company. Proficient in verbal and written in English languages. Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc). Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members. Willing to work in a shifting schedule. Willing to work from home or at the office/business site as needed.

Nice to Haves
Has Crypto and Fiat Spot/Futures knowledge. Has identity verification (KYC) experience. High customer-orientation. Self-motivated but is a team player and can work under pressure. Familiar with CRM/CSR flow and system. At least 2-year CSR related experience (directly communicate with customers).

Perks & Benefit
Competitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more!