[EU]Chief Business Operations Officer, EU

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.   Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.   Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale. Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.

About the Role

Bybit EU is looking for a Chief  Business Operation Officer (COO) EU to be the single accountable owner of the end-to-end operational experience for our European customers, ensuring a seamless customer journey while driving operational efficiency and reducing cost to serve. This executive leadership role covers AML/AFC operations, customer services, payments, MiFID operations, trading desk operations and external partner management, with a strong focus on operational efficiency, risk management and sustainable business growth. Reporting directly to the EU Group CEO, you will work closely with Compliance, Risk, Finance, Technology, Product and global Operations teams to build and maintain a robust and scalable European operating model.

Key Responsibilities

Operational Strategy & Performance

• Define and execute the European operational strategy aligned with business objectives and regulatory requirements.
• Oversee day-to-day operations across European entities, ensuring efficiency, scalability and service quality.
• Own operational budgets, KPIs, resource allocation and performance management.
• Drive operational transformation, automation and continuous process improvement.
• Own the end-to-end customer journey across operational functions, working with Product, Technology and global teams to remove friction, address root causes and deliver measurable improvements in customer experience and cost to serve.

AML & Anti-Financial Crime Operations

• Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening and financial crime investigations.
• Ensure effective operational controls, escalation procedures and compliance with applicable regulatory requirements.
• Partner with Compliance, MLROs and Risk teams to strengthen financial crime prevention and operational effectiveness.

Customer Services & Experience

• Lead European customer service operations across retail, VIP and institutional customer segments.
• Drive customer satisfaction, service quality, complaint resolution and operational efficiency.
• Establish service standards, KPIs and scalable customer support capabilities.

Payments & Financial Operations

• Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation and settlement.
• Ensure efficient and reliable payment services across banking partners, payment providers and internal platforms.
• Support the operational delivery and development of regulated EMI payment services.

MiFID & Trading Operations

• Oversee MiFID-related operations and European trading desk activities within applicable regulatory permissions.
• Ensure effective trade execution processes, order management, reconciliation, settlement and operational controls.
• Partner with Product, Trading, Risk and Compliance to support trading products, market operations and regulatory requirements.

External Partners & Third-Party Management

• Manage strategic operational relationships with banks, payment providers, custodians, liquidity providers and outsourced service partners.
• Oversee partner performance, service agreements, outsourcing arrangements and third-party operational risks.
• Develop and optimise partnerships to support business growth, resilience and operational efficiency.

Operational Risk & Governance

• Establish effective operational governance, internal controls, risk management and business continuity frameworks.
• Ensure operational compliance with applicable European regulatory requirements, including MiCA, MiFID II, AML and DORA.
• Oversee operational incident management, audit readiness, regulatory remediation and management reporting.

Leadership & Collaboration

• Build and lead high-performing European operations teams across all responsible functions.
• Set clear objectives, KPIs and accountability across the organisation.
• Act as a key member of the European executive leadership team, collaborating with global and local stakeholders to achieve business objectives.

What We're Looking For

• Signifcant 15 + relevant experience in financial services, banking, fintech, digital assets, brokerage or capital markets, including significant executive leadership experience.
• Strong ownership mentality, high agency and critical thinking: takes accountability for outcomes, challenges assumptions and drives issues through to resolution across organisational boundaries.
• Proven experience managing complex, multi-functional operations in regulated financial services environments.
• Strong understanding of crypto trading, digital assets, payment services, AML/AFC and MiFID-related operations.
• Demonstrated experience leading customer operations, payments, trading operations and external service providers.
• Strong knowledge of European regulatory frameworks, including MiCA, MiFID II, AML, DORA and payment services regulations.
• Proven ability to scale operations, improve efficiency and implement effective governance and risk management frameworks.
• Experience managing outsourcing arrangements, banking relationships and strategic external partners.
• Strong commercial, analytical and financial management skills, with experience managing budgets, KPIs and operational performance.
• Proven leadership experience across international teams and multiple European jurisdictions.
• Excellent strategic thinking, decision-making, communication and stakeholder management skills.
• Fluent English; additional European languages are an advantage; Chinese nice to have.
• Background in management consulting, banking or trading preferred, with strong critical thinking, analytical judgement and proven hands-on experience leading teams and improving business performance.
• Bachelor's or Master's degree in Business Administration, Finance, Economics, Banking, Management or a related field; equivalent relevant professional experience will also be considered.

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. 
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.