Senior Epic Cupid/Radiant Analyst

About Cardamom

The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.

Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts. We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.

About the Role

We’re looking for an experienced Senior Epic Cupid/Radiant Analyst to support a West Coast healthcare client in a full-time, salaried position. This role is focused on incident management, optimization, and ongoing application support across both the Cupid and Radiant applications. The ideal candidate enjoys solving complex issues, partnering with stakeholders, and driving continuous improvement within Epic.

What You'll Do

• Provide advanced support for Epic Cupid and Radiant, including incident management, ticket resolution, and troubleshooting.
• Partner with clinical and operational stakeholders to identify opportunities for optimization and workflow improvement.
• Support system enhancements, upgrades, testing, and ongoing maintenance activities.
• Lead stakeholder discussions, gather requirements, and provide recommendations for system improvements.
• Analyze workflows and develop solutions that improve efficiency, usability, and operational outcomes.
• Collaborate with cross-functional teams to support application performance and organizational objectives.
• Mentor and train existing team members while serving as a subject matter expert for Cupid and Radiant.

Qualifications

• Epic Cupid and/or Radiant certification (required).
• 5+ years of Epic Cupid/Radiant experience (required).
• Hands-on experience supporting both Cupid and Radiant modules is required (required).
• Experience with production support, incident management, and optimization initiatives.
• Strong understanding of cardiology and radiology workflows.
• Experience leading stakeholder conversations and working directly with end users.
• Experience mentoring analysts or supporting team development.
• Strong communication, analytical, and problem-solving skills.