Hotel Reservations Support Specialist – Remote

Key Responsibilities
Research hotels, resorts, and accommodation options based on client preferences and needs Assist clients with availability, reservation options, and booking details Coordinate accommodations and related vacation components when requested Review reservation information for accuracy prior to confirmation Communicate professionally with clients throughout the planning and booking process Assist with reservation updates, changes, and general questions Maintain organized client and booking records Utilize approved reservation platforms and industry resources Stay informed about properties, destinations, promotions, and booking procedures Provide attentive follow-up and personalized client service

Qualifications
Strong communication and customer service skills Excellent organization and attention to detail Comfortable researching and comparing information online Ability to work independently and manage time effectively Basic computer and internet proficiency Willingness to complete training and learn reservation systems Previous experience in hospitality, customer service, reservations, or related fields is helpful but not required Must be 18 years of age or older Reliable computer and internet access

What Is Provided
Fully remote work environment Flexible scheduling Training and ongoing educational resources Access to reservation and planning tools Industry and supplier resources Supportive professional environment Opportunities to expand knowledge across hotels, resorts, vacation packages, and destination experiences