Sr. Strategic Program Manager

About Carrot:

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.

Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com.

The Opportunity 🚀

Join Carrot as our Sr. Strategic Programs Manager and play a pivotal role in shaping the future of fertility reimbursement and pharmacy solutions. This highly cross-functional role sits within Global Clinical Operations and serves as the operational leader for Carrot Rx while helping drive the evolution of claims-based billing capabilities that enable Carrot's continued growth with health plans, employers, and provider partners.

In this role, you'll partner across Product, Engineering, Finance, Commercial, Provider Partnerships, Business Intelligence, and Clinical Operations to develop reimbursement strategies, launch strategic initiatives, manage pharmacy partnerships, and bring new capabilities to market. You'll combine strategy, analytics, operations, and relationship management to solve complex business challenges that directly impact members, customers, and the future of fertility benefits.

If you're energized by building new programs, collaborating across teams, using data to inform decisions, and translating complex healthcare reimbursement into scalable solutions, this is an opportunity to make a meaningful impact in one of healthcare's fastest-growing benefit categories.

What You’ll Own 💼

In this role, you will:

• Lead the operational strategy and day-to-day management of Carrot Rx, including strategic pharmacy partnerships, reimbursement strategy, pricing updates, benefit design, and program governance.
• Develop and support Carrot's claims-based billing strategy, partnering across Product, Engineering, Finance, Provider Partnerships, and Commercial to build scalable reimbursement capabilities.
• Manage relationships with pharmaceutical manufacturers, specialty pharmacies, PBMs, provider organizations, and health plans to strengthen Carrot's reimbursement ecosystem.
• Support payer integrations, reimbursement methodologies, coding governance, and claims adjudication strategies that improve member and customer experiences.
• Develop financial models, business cases, dashboards, and operational reporting that support reimbursement strategy, pricing decisions, commercial opportunities, and executive decision making.
• Analyze reimbursement, utilization, provider, pharmacy, and health plan performance to identify opportunities for cost optimization, network improvements, and operational efficiencies.
• Partner with Commercial on customer implementations, RFPs, RFIs, performance guarantees, and strategic customer opportunities requiring reimbursement expertise.
• Lead cross-functional initiatives from concept through implementation while aligning stakeholders across Product, Clinical Operations, Finance, Engineering, Provider Partnerships, Business Intelligence, Customer Success, and Commercial.
• Identify opportunities to improve operational processes through automation, analytics, and scalable program design.
• Serve as the subject matter expert for Carrot Rx and claims-based billing across the organization.

What Success Looks Like  📈

In your first 12–18 months, you will have:

• Successfully assumed operational ownership of Carrot Rx and established scalable processes supporting pharmacy partnerships, pricing, reporting, and program governance.
• Supported the continued development and implementation of Carrot's claims-based billing strategy and reimbursement capabilities.
• Built strong relationships with internal stakeholders and external partners, becoming a trusted advisor on reimbursement strategy and pharmacy operations.
• Improved operational efficiency through enhanced reporting, automation, and financial analyses that support data-driven decision making.
• Supported successful customer implementations, commercial opportunities, and strategic payer partnerships requiring reimbursement expertise.
• Developed financial models and business cases supporting provider contracting, pharmacy partnerships, and future product initiatives.
• Helped identify and implement opportunities that improve reimbursement performance, customer value, and long-term program scalability.

About You ✨

You likely have:

• A Bachelor’s degree
• 5+ years of experience in healthcare strategy, payer operations, reimbursement, pharmacy, provider contracting, healthcare analytics, consulting, or a related field.
• Experience working with health plans, employer-sponsored benefits, provider reimbursement, pharmacy benefit programs, or healthcare payment models.
• Strong analytical and strategic problem-solving skills with the ability to translate complex healthcare topics into actionable business recommendations.
• Experience leading complex cross-functional initiatives involving multiple stakeholders.
• Excellent communication, stakeholder management, and project management skills.
• The ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
• A collaborative mindset with a passion for improving healthcare through innovative solutions.

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Experience supporting claims-based billing, reimbursement strategy, or payer integration initiatives.
• Knowledge of fertility benefits, reproductive healthcare, pharmacy benefit management (PBM), specialty pharmacy, or women's health.
• Familiarity with provider reimbursement methodologies, CPT, HCPCS, diagnosis coding, and health plan claims processing.
• Experience supporting commercial strategy, customer implementations, RFPs, RFIs, or consulting engagements.
• Strong analytical skills with experience using SQL, Excel, Google Sheets, Tableau, Looker, or other healthcare analytics tools.
• Experience working with pharmaceutical manufacturers, specialty pharmacies, PBMs, or provider organizations.

Why This Role Matters 🧡

Carrot is redefining fertility and family-building benefits by making high-quality, personalized care more accessible around the world. As Carrot continues to expand its partnerships with employers, health plans, providers, and pharmacy organizations, scalable reimbursement programs and innovative pharmacy solutions are becoming increasingly important to our long-term success.

This role sits at the intersection of strategy, healthcare reimbursement, analytics, and operations. The work you do will directly influence how Carrot designs new products, supports customers, strengthens pharmacy and provider partnerships, and delivers a seamless experience for members. By helping build the future of Carrot Rx and claims-based billing, you'll play a critical role in expanding access to fertility care while driving meaningful business growth and operational excellence across the organization.

Interview Process 🤝

We believe in a thoughtful and transparent interview process designed to create alignment for both candidates and our team.

For this role, candidates can expect:

1. Recruiter Screen — 30 minutes
2. Hiring Manager Interview — 45 minutes
3. Cross-Functional Panel Interviews — 45 minutes
4. Hiring Manager Wrap-Up — 15 minutes

Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role.

Why Candidates Join Carrot 🌍

Carrot offers the opportunity to do meaningful work in service of a deeply human mission.

Highlights include:

• A mission-driven company focused on expanding access to fertility and family-forming care globally.
• A high-growth environment where leaders are empowered to shape strategy and drive impact.
• Competitive compensation, equity, and comprehensive benefits.
• Flexible Time Off and a culture that actively encourages employees to recharge.
• Comprehensive parental leave and family-forming benefits.
• A collaborative, inclusive, and values-driven culture.
• The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide.

Compensation 💰

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $145,000-$160,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. 

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com

A Note on AI

At Carrot, we believe AI can help us work smarter, move faster, and create more meaningful experiences for our members, customers, and each other. While not every role requires deep technical AI expertise, we value people who are curious, eager to learn, and excited to thoughtfully incorporate AI into their day-to-day work.

For some roles, AI fluency is a core requirement—and we'll call that out clearly in the qualifications. For everyone else, we're looking for people who embrace new ways of working, use AI responsibly to improve quality and efficiency, and continue to learn as the technology evolves.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.