Customer Support Specialist (SaaS)

About Cira Apps

Cira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments, with highly integrated one-way and multi-way sync that also connects to platforms like Google Workspace, Salesforce, and HubSpot. Our product family—CiraSync Cloud, CiraHub, CiraSync On‑Premise, and SyncGene—draws on 20+ years of experience helping organizations move from on‑premises Exchange/Active Directory to Exchange Online and Azure AD.

Role Overview

We’re looking for a Customer Support Specialist who will deliver outstanding customer service and technical assistance for our software‑as‑a‑service products. You’ll learn our offerings end‑to‑end and communicate clearly with customers to resolve issues and ensure a seamless user experience.

What You’ll Do

• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
• Diagnose and troubleshoot technical issues related to our SaaS products and software.
• Assist users with setup and effective use of our applications.
• Document and track support requests in Salesforce Service Cloud.
• Collaborate with product and engineering to escalate and resolve complex issues.
• Gather and relay customer feedback to inform product enhancements.

What You’ll Bring

• Experience in customer support, ideally within a SaaS environment.
• Strong problem‑solving abilities and keen attention to detail.
• Familiarity with SaaS products and customer support tools.
• Ability to work autonomously and collaboratively within a team.
• Excellent organizational skills with the capacity to manage multiple tasks simultaneously.
• Empathy and patience when handling customer concerns, especially in challenging situations.

Required Technical Experience (Microsoft)

• Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant‑level basics, and admin workflows.
• Exchange Online — mailbox, calendar, and contact concepts; policy impacts; common permissions and sync scenarios.
• Azure AD / Microsoft Entra ID — identities, groups, roles, conditional access basics, and understanding how directory data surfaces in downstream apps.

Nice to Have

• Experience with PowerShell for diagnostics or light automation.
• Familiarity with mobile platforms (iOS/Android) for contact/calendar behavior.
• Exposure to Google Workspace or other cloud environments.
• Prior work with multi‑system sync tools or integrations (e.g., Salesforce, HubSpot).

Why You’ll Love Working Here:

• Competitive compensation
  
• Unlimited PTO
• Remote-first culture
• Collaborate with a global team

Ready to Grow Your Career?

If you’re looking for a long‑term home where you can shine, learn fast, and make a meaningful impact—apply and join us. Let’s build together. It’s going to be fun!

Cira Apps is committed to a diverse and inclusive workplace. Cira Apps is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify us at hr@ciraapps.com