Operations Associate

 

 

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you. 

Job Summary: Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission. Quality checking all orders and distributions to guarantee a high standard of service delivery.
Account managing the successful completion of orders
Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
Adhering to all departmental Standard Operating Procedures at all times.
Providing a high standard of ROI reporting to add value to PRNE's products.

 

Key Result Areas:

Distribution:

• Output clients’ copy in timely fashion.
• Ensure accurate distribution to correct circuit at specified time.
• Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding.

Editorial:

• Proofread and format press releases written by our clients for delivery to the media.
• You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
• Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
• Ensure accuracy, attribution and acceptability of clients’ copy.
• Ensure regulatory headline and content accuracy of clients’ copy

Client Relations:

• Promote a client-focused culture at all times.
• Instigate initiatives and processes to build, develop and maintain excellent business relationships.
• Understand clients’ needs and objectives.
• Maintain an excellent knowledge of all PR Newswire products and services.
• Provide editorial advice to maximise potential ‘pick-up’ of press release copy.
• Maintain and develop relations with internal clients to achieve excellent service delivery.
• Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.

Quality and Administration:

• Ensure all jobs are prioritized, distributed and fulfilled correctly.
• Quickly learns the functions of the support tools and systems to process customers’ requests.
• Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
• Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
• Maintain company websites ensuring incoming service feeds are accurately mapped.

  Competencies, Attributes, Knowledge

• Minimum 3 years of experience in Content Editing, proofreading, and client relationships. 
• Outstanding written and verbal English communication and grammar skills
• Excellent organisation and time-management skills with a high attention to detail
• A customer-centric mindset with a passion to help and provide a good service
• An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
• The ability to effectively communicate with internal/external stakeholders.

 

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.   Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.   Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.   Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com   Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.   Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.