Account Manager
Column Software · Full-time · Posted 2w ago
Column is the software platform for public information. We build automated tools and workflow solutions that help governments, law firms, and media organizations notify the public. Today, thousands of publishers and tens of thousands of agencies, firms, and individuals rely on Column to keep their communities informed every day. We’re reimagining how public information connects people, institutions, and media.
We're a remote-first team of engineers, designers, and builders who are committed to creating software that supports an informed public.
Reports to: Director of Growth
Location: Remote
Employment type: Full-time
The Opportunity
Column has over 900 small and medium sized customers and non-contracted advertisers — one-off filers, walk-up advertisers, and recurring but non-contracted customers. Today, there is no active account management process for these customers. This role will build and execute that process from scratch, directly impacting our customer success, expansion opportunities, and financial health.
This is a high-visibility, high-impact role with a direct line to the Director of Growth. You will be a dedicated revenue operations hire, with a clear path to broader finance and operations responsibilities as we scale.
Build the Account Management process (first 60 days):
Execute advertiser outreach (ongoing):
Optimize and scale (ongoing):
Required:
Preferred:
Your performance bonus is tied to DSO reduction for the individual notice invoice portfolio.
Metric
Baseline (current state)
90-day target
12-month target
Expansion
No active tracking
$50k/year
Upsell
No active tracking
$100k/year
Days Sales Outstanding (DSO)
No active tracking
Establish baseline
Under 60 days
Outstanding balance
$500k+
Reduce by 25% ($125k)
Reduce by 50% ($250k)
Collection rate
No active process
50% of targeted invoices contacted
85% recovery on pursued invoices
Bad debt reserve
No reserve
10-15% of outstanding identified as uncollectible
<10% write-off rate
Bonus structure:
Base bonus: Tied to expansion, upsell, and reducing our DSO
Compensation: $80,000-$85,000 + performance bonus tied to expansion revenue, new opportunity mining, and collection targets
Career Path
This role is designed as a stepping stone to broader finance and operations responsibilities. As Column scales and hires a Director of Finance, you will have the opportunity to:
United Kingdom
Italy
Saudi Arabia