Lead Product Designer (6 Month Contract Role)

What You'll Do:
Lead experience design for complex features, journeys and product initiatives across app, web, kiosk, loyalty and related digital touchpoints. Turn customer needs, business objectives, research and technical constraints into clear experience direction and designs that can be built. Own work from problem framing through user flows, interaction design, prototyping, validation, detailed design and implementation. Partner with Product and Engineering to influence requirements, priorities, tradeoffs and delivery decisions. Use research, analytics, usability testing and customer feedback to find opportunities and validate solutions. Apply and evolve design-system patterns so experiences stay accessible, consistent and high-quality. Lead design critiques and cross-functional working sessions, and clearly explain design rationale and recommendations. Provide design QA and work with Engineering through implementation to protect experience quality. Mentor and give design direction to other designers when appropriate, without formal people-management responsibilities.

What You'll Bring:
Proven experience leading product design for complex digital products or connected customer journeys. A strong portfolio that shows product thinking, interaction design, systems thinking, visual execution and measurable outcomes. Advanced skills in Figma, prototyping, interaction design, information architecture, accessibility and design systems. Experience working through ambiguity on your own and aligning cross-functional stakeholders. Strong understanding of customer research and data-informed product design. Excellent facilitation, communication and stakeholder-management skills. Not required but highly preferred: Experience with restaurant, retail, commerce, loyalty, marketplace or similarly complex consumer experiences.